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Charter Next Generation, Inc.
Quality Coordinator
Career Insights for Quality Technician (General)
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Scorecard
Based on Ohio data
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What they do
A Quality Technician inspects products to assure compliance with given standards including durability , functionality, quality, and safety.
$42,779 / year median in Ohio
+7% projected growth
Job Description
At CNG, we are owners. We empower every individual to make a significant impact because every moment matters. Whether youre starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated.
Why Join CNG?
The RoleFrom machine operators to maintenance technicians to quality inspectors, our teams help protect what matters mostmaking everyday life safer, smarter, and more sustainable.
Maintain QMS documentation, records, and systems in alignment with internal and external requirements.
Participate in internal, customer, and third-party audits; support audit preparation, execution, and follow-up activities.
Perform routine in-plant audits and environmental monitoring as scheduled.
Independently manage assigned elements of the QMS (e.g., pest control, document control, records management)Support and, where appropriate, independently manage CAPA processes, including investigation, root cause analysis, corrective action, and documentation.
Assist with customer complaint investigations, including data collection, material review, and coordination of responses.
Monitor and track quality issues such as holds, returns, and non-conforming materials.
Assist in preparing internal and external quality reports for plant leadership and customersPerform product testing on samples, customer complaints, and competitive materials as required.
Maintain testing equipment and coordinate calibration activities in accordance with approved procedures.
Support troubleshooting of lab and testing equipment to ensure accurate and reliable results.
Manage quality lab supplies, including inventory control and ordering.
Work with product development and engineering teams to support quality requirements for materials, processes, and finished products.
Assist in maintaining control plans and ensuring adherence to customer specifications.
Support monitoring of inventory on hold, resale disposition, and quality-related material decisions.
Assist in training and development of Quality Technicians and plant personnel on quality standards and procedures.
Provide quality support in the absence of the Quality Manager, as needed.
Contribute to building a culture of quality awareness and accountability across the facility.
Working knowledge of Quality Management Systems (QMS) and certification standards.
Familiarity with quality tools such as root cause analysis, basic SPC, and auditing techniques.
Strong attention to detail and ability to manage multiple priorities.
Basic mechanical aptitude and comfort with measuring toolsStrong communication skills and positive attitudeWillingness to learn and adapt in a technical environmentAbility to pass pre-employment drug screening
Experience working within a regulated quality system (ISO, GFSI, or similar) preferred.
Experience supporting audits, CAPA processes, and quality documentation systems.
Join a team where every voice matters, every contribution counts, and every employee shares in our success. Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.
Why Join CNG?
Employee Ownership:
Every employee receives equity shares, enabling you to participate in our company's growth and prosperity.Work-Life Balance:
We support true work-life integration for all CNG employee owners.Career Growth:
Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.Purpose-Driven Work:
Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.The RoleFrom machine operators to maintenance technicians to quality inspectors, our teams help protect what matters mostmaking everyday life safer, smarter, and more sustainable.
Schedule:
Monday - Friday, Day Shift (Flexible Hours)What You'll DoSupport the maintenance and execution of the facility Quality Management System (QMS), including ISO 9001, GFSI, and/or other applicable certifications.Maintain QMS documentation, records, and systems in alignment with internal and external requirements.
Participate in internal, customer, and third-party audits; support audit preparation, execution, and follow-up activities.
Perform routine in-plant audits and environmental monitoring as scheduled.
Independently manage assigned elements of the QMS (e.g., pest control, document control, records management)Support and, where appropriate, independently manage CAPA processes, including investigation, root cause analysis, corrective action, and documentation.
Assist with customer complaint investigations, including data collection, material review, and coordination of responses.
Monitor and track quality issues such as holds, returns, and non-conforming materials.
Assist in preparing internal and external quality reports for plant leadership and customersPerform product testing on samples, customer complaints, and competitive materials as required.
Maintain testing equipment and coordinate calibration activities in accordance with approved procedures.
Support troubleshooting of lab and testing equipment to ensure accurate and reliable results.
Manage quality lab supplies, including inventory control and ordering.
Work with product development and engineering teams to support quality requirements for materials, processes, and finished products.
Assist in maintaining control plans and ensuring adherence to customer specifications.
Support monitoring of inventory on hold, resale disposition, and quality-related material decisions.
Assist in training and development of Quality Technicians and plant personnel on quality standards and procedures.
Provide quality support in the absence of the Quality Manager, as needed.
Contribute to building a culture of quality awareness and accountability across the facility.
What Youll BringEssential Qualifications:
Minimum of 3 years of experience in quality, manufacturing, or product safety.Working knowledge of Quality Management Systems (QMS) and certification standards.
Familiarity with quality tools such as root cause analysis, basic SPC, and auditing techniques.
Strong attention to detail and ability to manage multiple priorities.
Basic mechanical aptitude and comfort with measuring toolsStrong communication skills and positive attitudeWillingness to learn and adapt in a technical environmentAbility to pass pre-employment drug screening
Preferred Qualifications:
Associates degree in a technical field or equivalent experience preferred.Experience working within a regulated quality system (ISO, GFSI, or similar) preferred.
Experience supporting audits, CAPA processes, and quality documentation systems.
Compensation & Benefits Starting Salary:
Wages ranging from $28.00 to $34.00 per hour, dependent on experience.Total Rewards:
Employee Ownership Become a company owner day 1!Full medical, dental, and vision insurance upon hireHoliday PayPaid vacation 401(k) with company matchPerformance-based bonusesTuition reimbursementCareer advancement opportunities across 15+ facilitiesReady to Own Your Future?Join a team where every voice matters, every contribution counts, and every employee shares in our success. Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.