QUALITY ASSURANCE SPECIALIST

Quality Assurance Specialist - ON-SITE Full-Time / Exempt 55,000

Salary DailyPay Available Summary of Position:

The Quality Specialist support the Sr. Director and Directors with Quality/Compliance activities including incident/accident reporting, outcomes reporting, chart audits, investigations for

CHOR YFS

(which includes the entities doing business as Children's Home of Reading, Edison Court, Affinity Services, and Community Prevention Partnerships), Crossroads Programs, Inc. and other affiliates as assigned . The Quality Specialist ensures proper implementation of policy and procedures and ensures provision of quality services throughout all entities. This is a hybrid position. Some travel may be required depending on needs of affiliates. Occasional after hours may be necessary in emergency situations.

Duties and Responsibilities:

Partners with Quality Department and program team members to ensure quality service delivery and reduce fraud, waste, and abuse. Assists with ensuring compliance with EHR components and agency policies and procedures, all federal, state, and local regulations and laws, and all licensing and accreditation regulations. Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR Manager and Staff Development Department. Supports implementation and/or merging of Credible EHR domains Effectively maintain administration of domains, a.k.a. responsible for \"domain wellness\". Is knowledgeable of and advises teams on best practices on use of EHR for service delivery. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvements. Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested. Adhere to all policies and procedures, with the most stringent attention to complying with all governmental and HIPPA mandated patient confidentiality regulations. Holds all company and employee information at the highest level of confidentiality. Follows and promotes a trauma-informed approach when assisting with client and employee complaints/investigations. Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback surveys to identify any programmatic concerns, outcome measurements, and compliance reporting. Completes record compliance audits, and aggregate results. Gathers and sends data for external requests for information. Assists with preparations for licensing, county or other visits when needed. As needed, completes credentialing/contracting documents. Assists with records management as required, both in paper and electronically. Assists in developing solutions to identified department problems in cooperation with management. Participates in PQI committees when assigned. Remains flexible to provide assistance with emergencies in the evening or weekend hours for any significant compliance concerns or EHR-related problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor's degree in health systems, or related field Associates degree in health systems, or related field plus two years' experience preferably in social service environment. Two years' experience implementing/supporting or hands-on operational experience with Credible platform, or electronic health record systems. High level of computer literacy with MS Office products. Must have prior experience in human services Language Ability Ability to read, write and comprehend information. Ability to effectively communicate with residents, peers, clients, employees, and administration. Ability to professionally write detailed reports. Reasoning Ability Ability to apply common sense understanding to carry out detailed and sometimes involved written and oral directions. Ability to interpret routine instructions without difficulty. Ability to apply rational/calm reasoning when confronted with difficult and/or ambiguous situations. Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office applications and Electronic Healthcare Records. Required Trainings State and Federal Compliance Requirements First Aid/CPR Basic Training/Understanding of Passive Restraint Techniques-MAB, SCM Trauma Informed Care Fire Training Suicide Prevention Cultural Awareness Crisis Response Health Issues PREA Regulations & Investigations Confidentiality/HIPAA Risk Management Credible trainings as appropriate Accreditation training Quality/Compliance training. 40 hours of annual training after initial year of employment (30 hours initial year)

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance. 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