Quality Assurance Administrative Specialist

WESTERN TIDEWATER COMMUNITY SERVICES BOARD - 2.5

Suffolk, VA Job Details $42,755 - $56,651 a year 19 hours ago Benefits Paid holidays Health insurance Flexible spending account Life insurance Retirement plan Qualifications Quality control corrective actions Meeting minutes Office activity coordination Quality records maintenance Microsoft Outlook Incident report management Spreadsheets Healthcare Administration Associate's degree in Business Administration HIPAA Meeting transcription Corrective and preventive actions (CAPA) Team scheduling Mid-level Associate's degree in healthcare administration Quality reports Administrative experience Public Administration Medical administrative support Documentation tools Data management Task prioritization Healthcare privacy protection Compliance documentation Quality compliance management Document review Regulatory readiness in healthcare SharePoint Business Administration Cross-functional collaboration Full Job Description Western Tidewater Community Service Board welcomes you to join our team! At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care. We are seeking an Administrative Specialist for our Quality Assurance Department.

Responsibilities & Duties:

The Administrative Specialist - Quality Assurance provides administrative and coordination support to the Quality Assurance department and assists with monitoring organizational compliance, quality improvement activities, corrective action plans, and follow-up responsibilities. This position requires a highly organized, dependable, detail-oriented individual who can effectively manage multiple priorities, maintain accurate documentation, attend meetings, document discussions and decisions, and ensure that assigned follow-up activities are completed timely. The Administrative Specialist works closely with Quality Assurance staff, program leadership, managers/supervisors to support the timely completion and monitoring of corrective action plans and quality improvement related activities.

Essential Responsibilities Meeting & Documentation Support:

Attend designated Quality Assurance and program meetings; prepare concise minutes and documentation; track decisions, assignments, deadlines, and follow-up activities.

Corrective Action Tracking:

Assist with developing, organizing, and monitoring corrective action plans resulting from audits, reviews, incidents, complaints, and investigations, including tracking responsible parties, deadlines, status, and completion.

Records, Reports & Audit Support:

Maintain organized and confidential QA records; review documentation for completeness; assist with reports, spreadsheets, presentations, data collection, quality improvement initiatives, and preparation for audits, licensing, accreditation, and regulatory reviews.

Administrative & Program Support:

Provide administrative support to the Quality Assurance team, including scheduling meetings, distributing materials, coordinating follow-up activities, and completing other QA-related duties as assigned. Qualifications and Skills for

Administrative Specialist:

Associate's in business administration, Public Administration, Healthcare Administration, or a related field (or equivalent work experience) 2-4 years of administrative or office support experience, preferably in a healthcare, behavioral health, or human services setting Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and shared systems (e.g., SharePoint, scheduling tools) Experience handling confidential or sensitive information (HIPAA knowledge is a plus if applicable) Strong organizational and time management skills with the ability to prioritize competing tasks

Communication Skills:

Clear, professional written and verbal communication when working with diverse teams and leadership, and external partners

Collaboration:

Ability to work effectively across departments and support team coordination

Time Management:

Capable of managing multiple priorities, deadlines, and requests simultaneously

Adaptability:

Comfortable working in a dynamic environment with shifting priorities, especially in crisis-related settings

Discretion & Confidentiality:

Ability to handle sensitive information with integrity and professionalism Benefits for

Full-Time:

Health Insurance/Life Insurance Virginia Retirement System plan Flexible Spending Account (FSA) Vacation/Sick leave/Holiday pay Legal Resources VA529-Tuition Savings Critical & Accidental Insurance Tuition discount-South University Aflac Working Advantage - shopping discount

To Apply:

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org.

ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB

is a drug, alcohol & smoke free workplace. Visit our website, www.wtcsb.org for more information or email . WTCSB is an equal opportunity employer