The Navigation Specialist implements core components of Alianza Translatinx's Corazones Valientes Community Violence Intervention (CVI) Program, providing case management, crisis response, and service navigation to TGI residents at elevated risk of gun violence victimization. Through trauma-informed support and individualized Safety & Stability Plans, the Navigation Specialist connects participants to housing resources, healthcare services, legal support, employment opportunities, and healing-centered programming. This role also supports leadership development among participants and helps build long-term protective factors that reduce exposure to violence. This position includes a 90-day introductory probationary period.

ESSENTIAL FUNCTIONS

Attendance & Professional Standards Maintain consistent attendance and punctuality. Work a full-time schedule of 40 hours per week. Be available to work flexible hours , including scheduled evening outreach shifts (9:00 PM-1:00 AM) and occasional weekends.

Participant Intake, Assessment & Case Management:

Conduct structured intake and risk/needs assessments for participants. Co-develop individualized Safety & Stability Plans with program participants. Provide ongoing case management and follow-up support. Maintain accurate documentation in Apricot 360. Administer participant surveys and assist with program evaluation.

Service Navigation & Stabilization Support:

As part of service navigation, it will be required to do community outreach to build relationships with service providers and create events that can potentially lead to client referrals for case management. Any connections that are made in the community are required to follow up within 24-48 hours after making a connection. Connect participants to housing assistance, healthcare, mental health therapy, legal services, transportation support, and workforce development resources. Assist participants in accessing emergency stabilization resources, including hotel support, transportation assistance, and communication tools when needed. Facilitate warm referrals to internal programs and external partners. Support participants in navigating complex systems and overcoming barriers to care.

Rapid Community Response :

Coordinate and participate in rapid response efforts following incidents of violence or hate-motivated harm affecting community members. Provide crisis follow-up and connect individuals to stabilization services. Support community communication and outreach following incidents of violence.

Healing Services & Mental Health Linkage:

Connect participants to trauma-informed, culturally relevant mental health therapy and healing-centered services. Support healing circles and peer-led support spaces. Help ensure participants have access to ongoing healing and wellness resources.

Leadership Development & Empowerment Programming:

Support implementation of the Empowerment Workshop Series, including workshops on trauma recovery, self-advocacy, violence prevention, and empowerment self-defense. Identify participants who may benefit from deeper engagement or peer leadership roles. Mentor participants who are interested in leadership development and community advocacy.

WORK ENVIRONMENT & CONDITIONS

This position combines office-based coordination and field-based outreach.

Typical Time Split:

Approximately 30% field outreach Approximately 70% office coordination and documentation Field settings may include environments involving trauma exposure, substance use, and unpredictable situations.

MINIMUM QUALIFICATIONS

- Knowledge, Skills & Abilities Experience in case management, peer support, harm reduction, violence prevention, or direct service. Ability to coordinate multiple participant cases simultaneously. Strong time management and organizational skills. Ability to respond quickly to emerging incidents and shifting priorities. Comfortable using digital case management systems and Microsoft Office. Commitment to trauma-informed and culturally responsive practices.

PREFERRED QUALIFICATIONS

Lived experience within TGI communities strongly preferred. Bilingual English/Spanish strongly preferred. Experience working with unhoused individuals, immigrants, or survivors of violence. Familiarity with Apricot 360 or similar systems. We value lived experience and community leadership as highly as formal credentials.

PROFESSIONAL COMPETENCIES

Ability to receive coaching and be open to taking direction, while being creative with coming up with innovative ideas that will be approved my management teams Ability to synthesize complex participant needs and communicate clearly with service providers. Ability to prioritize urgent cases while maintaining documentation standards. Exceptional attention to detail. Strong interpersonal and boundary-setting skills. Ability to maintain confidentiality and ethical standards. Ability to remain calm and grounded in high-pressure environments. Ability to maintain professional boundaries and confidentiality.

TRANSPORTATION REQUIREMENTS

Must have reliable transportation and valid California Driver's License. If using a personal vehicle for outreach or off-site visits, proof of valid driver's license and current automobile insurance is required.

PHYSICAL REQUIREMENTS

While performing this job, the employee may: Sit, stand, and walk for extended periods. Frequently drive. Lift and carry materials up to 20 lbs. Engage in active field-based outreach.

MENTAL REQUIREMENTS

This role requires the ability to: Manage constant interruptions and shifting priorities. Respond to crisis situations. Work in environments involving trauma exposure. Maintain professional boundaries and emotional regulation.

BENEFITS

Full-time employees are eligible for: Health, dental, and vision benefits 401(k) retirement plan Paid sick leave and vacation in accordance with California law Professional development and mentorship opportunities Opportunities for advancement within the organization & reflective supervision and staff support

Pay:

$30.29 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Professional development assistance

Work Location:

In person