Move-In Coordinator

Move-In Coordinator Arbor Terrace South Forsyth Suwanee, GA Job Details Full-time $25 an hour 1 day ago Qualifications Customer communication Full Job Description Job Summary/Position Overview Under the direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team. Success in this role is measured by: High degree of prospective resident and prospective resident family satisfaction Excellent customer service metrics Synergy and collaboration with the community team managers Successful sales and marketing efforts

Key Duties and Responsibilities:

Maintain accurate and up-to-date resident communication, documentation, and move-in status within the lead management and community systems Coordinate and track all required move-in documentation, including physician forms, assessments, financial paperwork, lease documents, and family/resident submissions to ensure timely completion prior to move-in Serve as a primary point of contact for future residents and families throughout the move-in process, providing guidance, support, and timely communication to create a seamless transition into the community Partner closely with the Sales team to support prospective residents from deposit through move-in, ensuring all required steps are completed efficiently and accurately Facilitate lease review and signing with residents and families, answering questions and ensuring all required documentation is properly executed Coordinate with the Resident Care Director to schedule an assessment with the resident as needed Coordinate with Maintenance, Housekeeping, Dining, and other community departments to ensure apartments are move-in ready and resident preferences are communicated prior to arrival Schedule and coordinate move-in meetings with residents, families, and appropriate community team members Assist with welcoming new residents on move-in day to ensure a positive first impression and exceptional customer experience Maintain strong knowledge of community services, amenities, apartment offerings, and operational processes in order to effectively support residents and families Support sales initiatives, resident events, and community engagement efforts as needed Foster positive relationships with residents, families, physicians, referral partners, and community associates to support a smooth and organized move-in experience Other, related duties as assigned

Qualifications:

Previous administrative and/or customer service experience preferred Positive, energetic, and enthusiastic attitude, ability to work as a team member Availability to work some weekends, some evenings, and special occasions.