Member Retention Manager

Position:

Member Retention ManagerDepartment:

Advancement & InnovationRole Overview:

Reporting to the Associate Director, Memberships, the Member Retention Manager supports the execution of campaigns and initiatives designed to drive member retention, upgrades, and engagement.

This role sits at the intersection of membership marketing, fundraising, and stewardship, and plays a key role in implementing campaigns and ensuring a strong, consistent member experience. The Manager will collaborate across teams to deliver high-quality communications and support ongoing engagement efforts.

The ideal candidate is highly organized, detail-oriented, and a strong communicator who thrives in a fast-paced environment. They enjoy working with data to improve performance, testing and refining campaigns, and building relationships with supporters through thoughtful, well-executed outreach.

What you'll get to do here:

Membership Retention, Growth & StewardshipSupport the planning and execution of membership renewal, upgrade, and engagement initiatives across channels Assist in implementing annual retention and upgrade plans aligned with institutional priorities and programming Contribute to revenue and retention goals by executing data-informed campaigns and tracking performance Serve as a relationship manager for a portfolio of Friends of Lincoln Center, Patrons, Family, and NextGen members, building and maintaining meaningful connections Support in-person stewardship efforts, including attending member events, performances, and receptions to enhance engagement Help identify and cultivate members for upgrades and deeper engagement opportunities Partner with Individual Giving colleagues to support coordinated outreach and cultivation efforts Execute personalized outreach, including email, phone, and occasional one-to-one engagement Maintain accurate records of member interactions in CRM systems to support tracking and reporting Donor Communications & StewardshipDraft and support the development of member communications, including: Renewal and upgrade appeals for direct mail marketingEmail campaigns and newsletters Stewardship and impact communications Event-related messaging and acknowledgements Collaborate with internal teams to ensure communications are accurate and aligned with brand and messaging guidelines Partner with Marketing & Communications to support alignment with broader institutional campaignsProject CoordinationSupport campaign calendars, timelines, and cross-functional coordination Help manage multiple projects simultaneously while meeting deadlines Identify opportunities to improve processes and enhance the member experience Audience Insights & ReportingTrack campaign performance and assist in reporting on key metrics Analyze results to identify trends and opportunities for improvement Support audience segmentation and list management efforts You'll be a fit if you bring:

Bachelors degree required 24+ years of experience in membership program management, marketing, or related field Experience supporting campaigns across email, direct mail, or digital channels Very strong interpersonal skills, including phone and email correspondence and in-person interactions Familiarity with data analysis and segmentation Skilled writer and editor with strong attention to detail Experience with CRM and marketing platforms (e.g., Tessitura, Wordfly, or similar) preferred Proficiency in Canva and/or InDesign a plus Highly organized with strong project coordination skills Collaborative, proactive, and eager to learn Open to occasional night and weekend member nightPassion for the arts and commitment to Lincoln Centers missionWhat is Lincoln Center for the Performing Arts?

Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We invite you to consider joining our talented, multi-faceted team.

We are:

1. The manager of the 16-acre Lincoln Center campus -We are one of eleven amazing resident arts organizations 2. A leading Arts Presenter.-We curate numerous programs and performances, showcasing music, dance, and more3. An Education Hub.-We have reached 20 million students, educators, principals, and community members Who are our people?

LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences. Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating. Whats the news?

Recent and Upcoming ProgrammingLincoln Center Reveals 25/26 Season Featuring Jeanine Tesori as Visionary ArtistKyle Abraham's 20 Years of Urgency at Lincoln Center Rose TheatreCampus HappeningsLincoln Center Gets $50 Million Gift to Promote Contemporary DanceThe new JFK terminal will show iconic artworks from MoMA, the

Met and Lincoln Center Legacies of San Juan HillWNYC:

Lincoln Center Celebrates 'Legacies of San Juan HillLincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban NeighborhoodWho is our President and CEO?Dr. Mariko SilverJoin us!

It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values inclusion, respect and integrity, customer focus, and innovation.

If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 8755324.