Job Title:

Campaign Operations Associate Duration:

6 months contract

Location:

Cincinnati OH Job Summary:

The contractor will support the end-to-end execution of media and incentive campaigns across a variety of platforms and workflows. This role will partner closely with Campaign Operations, Client Success & Partnerships, and other cross-functional teams to gather campaign requirements, coordinate timelines, review creative assets, complete campaign setup, conduct quality assurance, and support accurate, on-time activation. This position is designed to provide near-term execution capacity as the team responds to campaign growth, expanded responsibilities, and the transition of repeatable work into a hybrid and offshore delivery model. Contractor support will help maintain campaign delivery and service levels while experienced internal resources focus on offshore training and governance, workflow simplification, automation, and other strategic priorities. Success in This Role Success will be measured through: Accurate campaign setup and execution. On-time completion of assigned campaign milestones. Consistent adherence to established workflows and guidelines. Early identification and escalation of risks or missing information. Clear and timely communication with campaign stakeholders. Reliable management of multiple concurrent campaign requests. Positive contribution to team capacity, quality, and delivery stability. Contract Assignment Context This is a temporary contractor assignment intended to provide transition capacity while Campaign Operations continues implementing its future-state operating model. The position will primarily support execution needs, workload stabilization, and campaign continuity. Depending on experience and business needs, assignments may include standardized media and incentive workflows or more complex, client-facing execution support. What the Contractor Will Gain Hands-on experience across media and incentive campaign operations. Exposure to Client's Precision Marketing products, platforms, and workflows. Experience collaborating across Campaign Operations, Client Success & Partnerships, and other partner teams. Opportunities to develop retail media, campaign-management, and operational execution capabilities. Experience supporting a team as it standardizes workflows, expands offshore delivery, and introduces new automation and AI-enabled ways of working. Key Responsibilities Execute assigned media and incentive campaign workflows from intake through launch, following established processes, product guidelines, and service-level expectations. Review campaign plans and intake materials, confirm required information is complete, and translate campaign requirements into the appropriate setup and workflow activities. Coordinate with Client Success & Partnership teams, Campaign Operations, and cross-functional partners to secure campaign details, assets, approvals, and other required deliverables. Build and manage campaign timelines to support accurate and on-time execution across multiple concurrent requests. Review creative assets, URLs, targeting specifications, tracking parameters, product information, and other campaign inputs for completeness and compliance. Complete campaign setup within designated platforms and systems. Conduct quality-assurance reviews throughout the workflow and before activation, escalating potential issues or discrepancies when needed. Communicate required edits, missing information, timeline risks, and campaign status updates clearly and proactively. Support campaign activation confirmation, reporting coordination, documentation, and other post-launch activities as assigned. Follow established escalation paths and raise blockers early enough to protect campaign timelines and the customer experience. Maintain accurate workflow documentation and system records. Develop foundational knowledge of Client's Precision Marketing media and incentive products, including how they are sold, fulfilled, activated, and measured. Contribute observations and suggestions that could improve campaign workflows, documentation, quality, or execution efficiency. Work independently across a high volume of assigned campaigns while remaining flexible and collaborative within the broader team. Required Qualifications Strong attention to detail and commitment to producing accurate, high-quality work. Demonstrated ability to organize and prioritize multiple assignments, timelines, and deadlines. Strong written and verbal communication skills. Ability to follow established processes consistently while asking clarifying questions when requirements are unclear. Ability to work independently, take ownership of assigned responsibilities, and proactively escalate risks or blockers. Comfortable working in a fast-paced, evolving environment where priorities and workflows may change. Strong collaboration skills and the ability to work effectively with multiple functional teams. Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook. About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600 At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only)