Communications Officer Harrison County Sheriff's Office Houston, TX Job Details Full-time $49,920 a year 2 hours ago Benefits Paid parental leave Paid holidays Disability insurance Dependent care reimbursement Health insurance Dental insurance Flexible spending account Parental leave Employee assistance program Vision insurance Flexible schedule Life insurance Qualifications Computer operation Customer communication Confidential information handling Coordinating with emergency response agencies Emergency call-taking protocols High school diploma or GED Decision making Public safety procedures Telephone systems Typing Productivity software File organization Office phone management Office record organization Full Job Description

POSITION OVERVIEW

The Emergency Dispatch Center (EDC) Communications Officers shall be responsible for receiving, processing and disseminating calls for service in an efficient manner in order to attain an appropriate and timely public safety response. Communications Officers must be willing to work during any declared Office of Emergency Management event and accept different hours and days off depending on the demands of the EDC. Communication Officers shall be responsible for carrying out all other assignments as directed by supervisory personnel.

Duties and Responsibilities:

Answer telephone calls and radio communications, resolve issues, provide information, and communicate effectively Handle confidential and sensitive information in a discreet manner Receive, process, and disseminate calls for service in an efficient manner to attain an appropriate and timely public safety response Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment Type correspondence, reports and assist in the processing of documents as required Communicate and liaise with Command Staff, employees, other agencies and the public in a knowledge, efficient, and courteous manner This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

MINIMUM REQUIREMENTS

Pass pre-employment HCSO Clerical Skills Test

• with a minimum overall score of 75% and score a typing speed of 35 W.P.M with 85% accuracy ( Additional Testing may be required ) High School Diploma or GED from a U.S. accredited school A minimum of 6 months of experience in emergency dispatch, call center, customer service, or closely related field Continued employment is contingent upon the successful completion of Telecommunicator training and passing all testing required to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator certification within a year of employment. Must be at least 18 years of age United States Citizen or Certificate of Naturalization Valid driver's license or state-issued I.D. (Must be Texas issued by hire date) Must pass an extensive background investigation, TB skin test, and drug screening Must pass pre-employment testing and demonstrate essential job skills Must be willing to accept any assigned shift Proficient in correspondence, and reports and assist in the processing of documents as required Demonstrated proficiency with computer and related software, i.e. Word and Excel Excellent written and verbal communication skills Ability to: Communicate and liaise with Command Staff, employees, other agencies, and the public in a knowledgeable, efficient, and courteous manner Create, maintain and update critical files in an organized manner Answer telephone calls, resolve issues, provide information, and multitask Handle confidential and sensitive information in a discreet manner Receive, process, and disseminate calls for service in an efficient manner to attain an appropriate and timely public safety response Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment Perform other assignments and duties as required and/or necessary Available to work overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record

Note:

To qualify for this position, the required experience, education, and skills must be clearly stated on your application's employment history Resumes are welcome, but we do not use any information provided on your resume for qualifications Experience obtained while in the military must also be included as part of your employment history on the application

PREFERENCES

Previous experience in emergency dispatch or 911 operation Bilingual in Spanish Demonstrated proficiency with computer and related software, i.e. CAD, JIMS, ARS, OMNIXX, etc.

GENERAL INFORMATION

To Apply:

Meet the requirements for transfer as stated in the Harris County Sheriff's Office Manual, Section 229, and be in an active status Complete the online job application (including employment history and education) and attach the following documents: Copy of your most recent evaluation (front and back) must have a minimum score of 20 or above Incomplete applications will delay the application process

Note:

Submission of an application/transfer request by an employee neither implies nor ensures the transfer will be granted Transfers will be decided based on the needs and the best interest of the HCSO Applicant submission of the Job Request Packet does not guarantee an interview Equal Opportunity Statement Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.