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MOUNTAIN PARK HEALTH CENTER

Patient Communication Center Specialist I-Baseline West (Mon-Fri, 11 AM - 8 PM)

Pay: Not specified

Posted: 3 weeks ago

Location: Phoenix, AZ (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/12/2026

Career Insights for Communications / Public Relations Specialist

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What they do

A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.

$73,588 / year median in Arizona

+4% projected growth

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Job Description

Patient Communication Center Specialist I-Baseline West (Mon-Fri, 11 AM - 8 PM)

MOUNTAIN PARK HEALTH CENTER - 2.9

Phoenix, AZ Job Details 6 hours ago Qualifications Phone communication High school diploma or GED Full Job Description The Patient Communication Specialist I (PCSI) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCSI is responsible for answering contacts from inbound phone calls, text messages, and chat while documenting those contacts using various system applications.

Essential Functions:

Receives and processes multiple incoming contacts. Greets patients and directs them to appropriate person/department Schedules patient appointments to meet with their Primary Care Provider or care team in accordance with provider and/or department requirements. Cancel/reschedule appointments as requested by patients. Updates appointment schedules through computer systems. Ensure calls from outside Clinics/Doctor's offices reach the correct department for call resolution. Responds to general questions and inquiries. Provides support to patients by connecting with the On-Call Providers as necessary. Conducts patient outreach as needed Maintains regular and predictable attendance and adheres to daily schedule. Performs other duties as required.

Position Qualifications Minimum Qualifications:

6+ months of call center experience High school diploma or general education degree (GED).

Preferred Qualifications:

Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems. Familiarity with performance metrics. Experience in medical reception or healthcare. Knowledge of medical terminology