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MOUNTAIN PARK HEALTH CENTER

Patient Communication Center Specialist II-Baseline West (Mon-Fri, 8 AM - 5 PM)

Pay: Not specified

Posted: 3 weeks ago

Location: Phoenix, AZ (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/12/2026

Career Insights for Communications / Public Relations Specialist

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What they do

A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.

$73,588 / year median in Arizona

+4% projected growth

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Job Description

Patient Communication Center Specialist II-Baseline West (Mon-Fri, 8 AM - 5 PM)

MOUNTAIN PARK HEALTH CENTER - 2.9

Phoenix, AZ Job Details 6 hours ago Qualifications Customer communication High school diploma or GED Full Job Description The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.

Essential Functions:

Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements. Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available. Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement. Makes outbound calls to confirm medical and eligibility appointments. Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested Ensures calls from outside Clinics/Doctor's offices reach the correct department for call resolution. Responds to escalated/priority calls, questions, and inquiries. Maintains regular and predictable attendance and adheres to daily schedule Performs other duties as assigned.

Position Qualifications Minimum Qualifications:

1+ years of call Center experience. High school diploma or general education degree (GED).

Preferred Qualifications:

1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems. 6+ months of experience in collections or a related financial field. Bilingual in both English and Spanish.