Patient Communications Specialist II, Monday•Friday, 8:00 AM•5:00 PM

MOUNTAIN PARK HEALTH CENTER

•2.9 Phoenix, AZ Job Details Full-time 7 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Referral program Retirement plan Qualifications Debt collection phone call Spanish Customer communication English High school diploma or GED Collections account management Full Job Description

OVERVIEW

The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.

ESSENTIAL FUNCTIONS

Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements. Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available. Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement. Makes outbound calls to confirm medical and eligibility appointments. Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested. Ensures calls from outside Clinics/Doctor's offices reach the correct department for call resolution. Responds to escalated/priority calls, questions, and inquiries. Maintains regular and predictable attendance and adheres to daily schedule Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Qualifications:

1+ years of call Center experience. High school diploma or general education degree (GED).

Preferred Qualifications:

1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems. 6+ months of experience in collections or a related financial field. Bilingual in both English and Spanish.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Parental leave Referral program Retirement plan Vision insurance Application Question(s): Are you a US Citizen? Are you able to work Monday•Friday, 8:00 AM•5:00 PM?

Experience:

Call Center:

1 year (Required) Call Center Software (CRM or Telephony): 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person