We are staffing agency for a private ambulance service in Jacksonville, Florida. You will be contacted by a member of their management team to proceed in the process.

Location:

Jacksonville, FL Status Non-Exempt / Hourly Reports To Communications Leadership Team Position Summary The Communications Specialist serves as a critical member of the Communications team and is responsible for receiving, coordinating, and dispatching emergency and non-emergency ambulance and transportation service requests. This position requires exceptional customer service, clear and professional communication, sound judgment, attention to detail, and the ability to remain calm and effective in a fast-paced environment. The Communications Specialist works closely with healthcare providers, facilities, field personnel, leadership, and other stakeholders to support timely, accurate, and efficient service delivery. Essential Duties and Responsibilities  Provide exceptional customer service during every interaction with healthcare providers, facilities, patients, field personnel, coworkers, and other customers, maintaining a courteous, helpful, and solutions-oriented approach.  Monitor and respond promptly and professionally to telephone calls, radio traffic, emails, and other communications using established call-handling and information-management systems.  Maintain a calm, professional demeanor during periods of high call volume, emergency situations, service disruptions, and other unusual or stressful events.  Follow established protocols, procedures, and required formats when receiving and processing requests for service.  Enter all requests for service accurately, completely, and timely into the Computer-Aided Dispatch (CAD) system.  Review, schedule, prioritize, and assign transportation requests using approved procedures and operational protocols.  Allocate available resources appropriately based on service needs, unit availability, operational priorities, and approved decision-making protocols.  Document and communicate trip information accurately, including confirmations, patient or facility information, equipment needs, special instructions, and other relevant details.  Monitor, update, and maintain awareness of the location, status, and movement of field units.  Monitor and document unit response times and communicate delays or operational concerns as appropriate.  Ensure all data entry and documentation associated with assigned responsibilities are complete and accurate before the end of each shift.  Assist field units with routing and navigation information, when necessary, using available mapping and location resources.  Relay supervisory instructions, operational messages, emergency information, and other critical communications accurately and promptly.  Maintain current working knowledge of Company policies, procedures, General Orders, memoranda, and Communications Center protocols applicable to the position.  Demonstrate proficiency in the operation of Communications Center equipment and systems, including communication consoles, radio systems, recording systems, telephony, and Computer-Aided Dispatch systems.  Promptly report Communications Center equipment or system failures to the Communications Leadership Team through the appropriate reporting process.  Protect confidential, operational, patient, and Company information and comply with applicable information systems security policies and procedures.  Demonstrate integrity, professionalism, accountability, teamwork, and sound judgment in support of departmental standards.  Perform other duties and responsibilities as assigned. Minimum Required Qualifications  High school diploma or equivalent.  Minimum of one (1) year of EMS or public safety dispatching experience, high-volume call center experience, or comparable telecommunications experience. Relevant medical or emergency communications experience is preferred.  Ability to read, write, and communicate effectively in English.  Ability to communicate clearly, professionally, and effectively by telephone, radio, email, and other communication platforms.  Ability to accurately receive, record, transmit, and report detailed information.  Demonstrated customer service skills and the ability to interact professionally with a diverse range of internal and external customers.  Ability to manage multiple priorities simultaneously and make sound decisions in a fast-paced, high-stress environment.  Proficient typing skills with the speed and accuracy necessary to efficiently process service requests and maintain accurate records.  Experience using a two-way radio system.  Basic proficiency with computers and common software applications, with the ability to learn specialized dispatch and communications systems.  Ability to efficiently operate assigned Communications Center equipment and technology. Core Competencies  Customer Service Excellence  Professional Communication  Accuracy and Attention to Detail  Composure Under Pressure  Multitasking and Prioritization  Sound Judgment and Problem Solving  Teamwork and Collaboration  Integrity and Accountability Additional Expectations The Communications Specialist is expected to maintain reliable attendance, follow established departmental and company procedures, safeguard confidential information, and support the operational needs of a 24/7 emergency medical services environment. Duties, responsibilities, and schedules may vary based on operational needs.

Pay:

$23.00 - $24.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Dependent health insurance coverage Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Military leave On-the-job training Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person