A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.
Join a fast-paced team that serves as the communication hub for UT LIFESTAR, Ground EMS, and the Regional Medical Communication Center. As a Communications Specialist, you will play a vital role in coordinating emergency and critical care transports, facilitating patient transfers, supporting regional healthcare operations, and ensuring patients receive timely access to specialized medical services. This position is ideal for individuals who thrive in dynamic environments, excel at multitasking, and are passionate about supporting life-saving healthcare operations .
Key Responsibilities:
Emergency Transport Coordination Coordinate helicopter and ground ambulance transport requests for UT LIFESTAR and UT Medical Center Ground EMS. Monitor and track active transport missions using flight-following and communication systems. Manage incoming transport requests while ensuring efficient allocation of resources according to operational guidelines. Provide real-time communication and operational support to flight crews, EMS personnel, hospitals, and healthcare partners. Patient Transfer & Acceptance Coordination Facilitate patient transfers and acceptance into UT Medical Center using established clinical acceptance protocols. Collaborate with specialty service lines, transport teams, and the Patient Placement Center to ensure seamless patient transitions. Coordinate critical care and specialty transports to support timely access to advanced medical services. Regional Medical Communication Center Support Serve as a key communication link during regional healthcare and emergency response operations. Coordinate messaging, information sharing, and resource communication among healthcare facilities, EMS agencies, and emergency response partners. Support Mass Casualty Incident (MCI) and emergency preparedness activities when activated. Communication Center Operations Maintain accurate electronic and paper records, logs, and documentation. Communicate critical operational information clearly and effectively to all stakeholders. Utilize navigation, mapping, tracking, and notification systems to support transport and communication operations. Complete daily communication center activities in compliance with departmental policies and procedures.
Requirements:
Education:
Associates in
Graduate of EMT or Paramedic Program, Preferred Experience:
Three years experience in Air Medical Communications or 911/EMS Dispatch Three years experience (recent) patient care in a 911 EMS system Years of Experience can be related experience and/or training; or equivalent combination of education and experience.
Benefits:
403(b) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Retirement plan Tuition reimbursement Application Question(s): How many years of experience do you have in Air Medical Communications, EMS Dispatch, or a 911 Communications Center? Are you familiar with coordinating emergency medical transports, including helicopter, ground ambulance, or interfacility transfers? Do you hold any of the following certifications? (List all that apply.) EMT Advanced EMT (AEMT) Paramedic Emergency Medical Dispatcher (EMD) None of the
