Content Management Specialist

Content Management Specialist Indiana Legal Help Indianapolis, IN Job Details Full-time $60,000 - $66,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Bachelor's degree Communications Facebook Google Analytics Help desk Full Job Description

JOB TITLE

Content Management Specialist STATUS:

Full time

REPORTS TO

ExecutiveDirector Position Summary This position supports the ILH staff and subject-matter experts in the creation, maintenance, and marketing of legal help content available for use by attorneys, legal aid organizations, and self-represented litigants on the Indiana Legal Help website and other internet-based platforms. Essential Duties and Responsibilities Responsibilities include, but are not limited to:

• Identifying, creating, updating, and maintaining self-help court forms and resources including: o Coordinating activities of ILH team to review and maintain forms and other content on the Indiana Legal Help website.

o Tracking form maintenance progress. o Defining plain language and usability standards for forms and resources. o Updating forms based on plain language and usability standards and applying Adobe fillable features to forms. o Overseeing file storage in an online document repository (such as SharePoint) and WordPress.

• Generating and updating content on the Indiana Legal Help website, using plain language and usability standards.
• Participating in help desk operations and developing help desk content.
• Creating weekly social media content for the Indiana Legal Help Facebook page and promotional flyers and other materials for Indiana Legal Help programs following required internal and external approval processes.
• Overseeing entry of clinic information by legal aid organizations on the Indiana Legal Help website calendar of events; auditing entries as necessary and ensuring organizations follow agreed upon processes to maintain event listings in WordPress.
• Coordinating the annual review of legal aid organizations' contact information on the Indiana Legal Help website and making updates to contact information as requested.

Qualifications Education :

• Bachelor's degree in marketing, communications, journalism, English, digital media, or related field preferred
• OR equivalent combination of education and relevant professional experience

Experience :

• 3+ years of experience in content management, web publishing, digital marketing, or related field
• Demonstrated experience managing content in WordPress
• Demonstrated experience managing and creating fillable forms in Adobe Acrobat
• Experience working with subject matter experts or technical content contributors
• Proven track record managing multiple content projects simultaneously

Technical Skills :

• Understanding of web accessibility standards (WCAG 2.1) and ability to ensure content compliance
• Experience with Google Analytics or similar analytics platforms
• Proficiency with plain language principles and readability

Competencies :

• Excellent attention to detail - ability to implement content faithfully without introducing errors
• Strong project management and organizational skills
• Excellent written and verbal communication
• Ability to work independently and manage priorities with minimal supervision
• Comfortable asking clarifying questions and escalating issues appropriately
• Willing to become comfortable with basic

HTML/CSS

for content formatting (not full development, but editing)

Preferred Qualifications :

• Experience in legal services, government, healthcare, or other mission-driven/regulated sectors where content accuracy is critical
• Familiarity with document assembly systems or form management
• Experience with A/B testing and conversion optimization
• Background coordinating editorial calendars and content workflows with multiple stakeholders
• Knowledge of digital marketing campaigns
• Experience with accessibility auditing

Work Sample/Portfolio :

Required:

Portfolio or work samples demonstrating web content you've created, optimized, or managed

Preferred:

Examples showing before/after content improvements, SEO results, or accessibility enhancements

Pay:

$60,000.00 - $66,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Indianapolis, IN 46202