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MISS ME
Loyalty Program & Customer Retention Manager
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Job Description
Loyalty Program & Customer Retention Manager MISS ME Vernon, CA Job Details Full-time $100,000 - $120,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Klaviyo Marketing analytics Analytics Full Job Description Miss Me is looking for a Retention Manager to own our email, SMS, loyalty, and customer retention strategy. Responsibilities Own the email and SMS marketing calendar Build and optimize automated flows and customer journeys Manage customer segmentation and personalization Develop strategies to increase repeat purchase rate and customer LTV Plan promotional, product launch, and lifecycle campaigns Monitor revenue, engagement, deliverability, and retention KPIs Work closely with ecommerce, creative, and marketing teams Manage loyalty and retention initiatives Qualifications 5+ years of retention, CRM, or lifecycle marketing experience Strong Klaviyo experience Shopify/DTC ecommerce experience preferred Strong understanding of email/SMS strategy and analytics Fashion/apparel experience is a plus