Summary Chesbro Music Co. is seeking a highly organized, customer-focused Ecommerce Customer Service and Fulfillment Specialist to oversee customer service, order processing, returns, and fulfillment across e-commerce channels. The ideal candidate is detail-oriented, a strong problem solver, and passionate about the music industry. 35 hours per week, on-location position. Key Responsibilities

• Respond to customer messages, inquiries, phone calls, and online reviews promptly and professionally.
• Manage incoming orders across e-commerce platforms and ensure accurate, timely fulfillment.
• Coordinate with the shipping team to resolve fulfillment issues and ensure orders ship on time.
• Process returns, refunds, and inventory updates accurately.
• Manage customer offers and pricing on Reverb while maintaining company profitability.
• Monitor customer feedback and identify opportunities to improve the customer experience.
• Create, update, and maintain product listings on Shopify and Reverb.
• Help develop efficient processes for customer service, fulfillment, and e-commerce operations. Qualifications
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and time management.
• Strong problem-solving and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with e-commerce, online marketplaces, order fulfillment, or retail.
• Comfortable working with inventory and order management systems.
• Ability to work independently and as part of a team.
• Passion for music and an interest in the musical instrument industry.

Preferred Experience Experience with Shopify, Amazon, Reverb, Canva, e-commerce fulfillment, online reviews, marketplace offers, and digital marketing is a plus. Pay is D.O.E. Please send your cover letter with qualifications and resume to jobs@chesbromusic.

com Expected hours:

35.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person