Senior Assistant Manager - Warehouse & E-commerce Operations

About Wool & Co. Wool & Co. is an understated luxury, omni-channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters. We are looking for energetic, passionate individuals who are committed to delivering our mission to become part of our team. About the Role The Senior Assistant Manager supports the execution of daily Warehouse and E-commerce operations. This role ensures that workflows are running effectively, standards are upheld, and issues are addressed quickly to maintain productivity and accuracy. The Senior Assistant Manager plays a key role in translating direction into action, supporting team performance, reinforcing expectations, and addressing operational challenges as they arise. Success in this role builds the foundation for broader operational leadership responsibility. Key Responsibilities Support daily operations across Warehouse and E-commerce teams, ensuring work is completed accurately, efficiently, and in alignment with established standards Monitor team execution throughout the day, identifying gaps in performance, workflow breakdowns, or inefficiencies and taking action to correct them in real time Serve as a primary point of contact for day-to-day operational issues, troubleshooting and resolving problems to minimize disruption Reinforce expectations with Assistant Managers and team members, providing coaching, feedback, and direction to maintain accountability and consistency Support leader development by guiding Assistant Managers in prioritization, delegation, and problem-solving Create department schedules and labor plans in partnership with the Department Manager, working with the Assistant Manager team to ensure daily execution Maintain visibility into key operational metrics, escalating trends or concerns to the Department Manager with context, observations and solutions Identify opportunities for process improvement and support implementation of changes Ensure adherence to inventory control practices and operational procedures to protect company assets Support training execution by reinforcing existing materials, creating new resources and ensuring team adoption of processes and standards Foster a positive and productive team environment through clear communication, responsiveness, and consistency Collaborate cross-functionally as needed to support operational flow Qualifications 3+ years of experience in operations, fulfillment, warehouse, or similar environments Experience supporting or developing team leads, supervisors, or assistant managers Strong problem-solving skills with the ability to respond quickly and effectively to operational challenges Ability to prioritize and adapt in a fast-paced, high-volume environment Clear and effective communicator who can reinforce expectations and provide actionable feedback Strong organizational and follow-through skills, with attention to detail

Job Type:

Full-time Pay:

$65,000.00 - $80,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Are you available to work on the weekends? Ability to

Commute:

Elgin, IL 60124 (Required)

Work Location:

In person