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Customer Service Specialist (E-commerce)
Career Insights for E-Commerce Specialist
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Scorecard
Based on Minnesota data
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What they do
An E-Commerce Specialist assists business clients with the process of moving to online business practices. Analyzes businesses, design electronic commerce marketing plans; provides expertise with search engine optimization, social media marketing, branding and product promotion.
$45,262 / year median in Minnesota
+5% projected growth
Job Description
Customer Service Specialist (E-commerce)
Minneapolis, MN Temporary $22.00 - $22.00/hr Onsite Job Description Customer Service Specialist (E-Commerce)
Location:
Minneapolis, MN
Schedule:
Sunday-Thursday, 8:00 AM-5:00 PM
Pay:
$21.63/hour
Duration:
Contract assignment through February with potential for extension based on business needs About the Opportunity We are seeking a Customer Service Specialist to join a growing e-commerce team supporting customers across the United States. This role is ideal for someone who enjoys helping customers, solving problems, and delivering a positive customer experience through phone, email, and chat interactions. The office offers a collaborative team environment, modern workspace, paid parking, and a pet-friendly atmosphere. Responsibilities
Respond to customer inquiries via email, chat, and phone
Provide order status updates and assist customers with purchases
Answer product and website-related questions
Resolve customer concerns and complaints with professionalism and empathy
Track shipments and communicate with shipping carriers
Process returns, issue refunds, and provide shipping labels
Document customer interactions and resolutions within company systems
Collaborate with team members to identify trends and process improvements
Support additional customer service and administrative tasks as needed
Qualifications
Previous business-to-consumer (B2C) customer service experience required
E-commerce customer service experience preferred
Experience with ticketing platforms such as Zendesk is a plus
Strong written and verbal communication skills
Excellent problem-solving and customer service abilities
Ability to work independently and as part of a team
Comfortable learning and communicating product information
Comfortable working in a pet-friendly office environment
What We Offer
Competitive pay at $21.63/hour
Paid parking
Modern office environment in Minneapolis
Opportunity to gain experience with a growing e-commerce operation
Potential for assignment extension or future long-term opportunities based on business needs Interested candidates should have strong attendance, a customer-focused mindset, and the ability to commit to the duration of the assignment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference:
JN -092026-430671
Benefits
- Dental Insurance