E-Commerce Manager Capital Audio Electronics Jersey City, NJ Job Details Full-time $60,000 - $100,000 a year 7 hours ago Benefits Paid time off Employee discount Qualifications Customer returns handling Competitive analysis E-commerce Continuous improvement Attention to detail Problem-solving Full Job Description We are looking for a motivated and detail-oriented E-Commerce Manager to manage and grow our online marketplace business. This person will be responsible for the day-to-day health of our e-commerce platforms, customer experience, product listings, sales growth, and identifying new opportunities to sell our merchandise. We are looking for someone who doesn't just complete assigned tasks. We want someone who takes ownership of the platforms they manage, identifies problems and opportunities, and comes up with new ideas to grow the business.

Key Responsibilities Manage Marketplace Health:

Monitor the overall health and performance of our e-commerce accounts, including account metrics, shipping performance, cancellations, returns, listing issues, policy violations, and other marketplace requirements.

Customer Service:

Respond to customer questions, concerns, returns, and order issues professionally and promptly. Make sure customers receive accurate information and that outstanding issues are resolved.

Create & Optimize Listings:

Create new product listings and continuously improve existing listings, including titles, descriptions, images, attributes, keywords, pricing, and other product information.

Create Bundles & New Selling Opportunities:

Identify products that can be bundled together or sold in different pack sizes and configurations. The E-Commerce Manager should actively look for creative ways to sell existing inventory.

Increase Sales:

Develop ideas to improve sales through pricing strategies, promotions, bundles, product selection, improved listings, and other marketplace opportunities.

Monitor Inventory:

Review inventory levels and make sure products are properly listed and available for sale. Identify slow-moving merchandise and develop strategies to help sell through inventory.

Pricing & Competitive Analysis:

Monitor marketplace pricing and competitors and recommend pricing adjustments when appropriate while keeping profitability in mind.

Resolve Marketplace Issues:

Open and manage support cases with marketplaces when there are listing, order, account, reimbursement, shipping, or other operational issues. Follow cases through until they are resolved.

Marketplace Compliance:

Stay on top of marketplace policies and requirements and take action before issues negatively affect account health.

Reporting & Analysis:

Review sales, returns, customer issues, marketplace metrics, and product performance to identify trends and opportunities.

Take Ownership:

Treat the assigned marketplaces as your responsibility. Identify problems without waiting for someone else to point them out and bring forward ideas and solutions. What We're Looking For The ideal candidate is organized, analytical, creative, and comfortable working independently. You should be able to manage multiple responsibilities at the same time while paying close attention to details. Experience with marketplaces such as Amazon, Walmart, Target, eBay, Kohl's, or other major e-commerce platforms is preferred. Experience with inventory or order-management systems such as Sellercloud is a plus. Strong Excel or Google Sheets skills are also preferred. Most importantly, we are looking for someone who is willing to learn, take ownership, solve problems, and constantly look for new ways to improve the business.

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person