Part-Time Ecommerce Customer Service Specialist

• $25•27/hour Dana-Co•2.

7 Secaucus, NJ Job Details Part-time $25

• $27 an hour 1 hour ago Qualifications E-commerce Full Job Description Part-Time Ecommerce Customer Service Specialist
• $25•27/hour Secaucus, NJ | Tuesday-Thursday, 8:30 a.

m

• 5:00 p.

m. | 24 hours per week | Fully onsite Dana-co is seeking an experienced customer service professional to support customers shopping our portfolio of intimate apparel brands. This is a consistent, three-day-per-week position offering hands-on experience with ecommerce orders, returns, shipping, inventory, and customer care. The ideal candidate has supported customers for an ecommerce, retail, apparel, beauty, or consumer-products business. Shopify experience is preferred. Responsibilities Respond to Ecommerce customers by email, live chat, and Gorgias. Assist with product, sizing, order, shipping, return, exchange, and refund questions. Process and monitor orders through Shopify and other ecommerce systems. Investigate delayed, incomplete, or incorrectly fulfilled orders. Coordinate with warehouse staff to resolve inventory and shipping issues. Identify and report website, pricing, promotion, or product-information errors. Provide professional, timely service and follow customer issues through resolution. Qualifications Prior ecommerce customer service experience is required. Shopify experience is preferred Experience with Gorgias is strongly preferred. Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus. Apparel, fashion, lingerie, or consumer product experience is preferred. Strong written communication, organization, and problem-solving skills. Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday. Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.