Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
L
Lan & Mike International
Ecommerce Customer Service Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for E-Commerce Specialist
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Nevada data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An E-Commerce Specialist assists business clients with the process of moving to online business practices. Analyzes businesses, design electronic commerce marketing plans; provides expertise with search engine optimization, social media marketing, branding and product promotion.
$46,647 / year median in Nevada
+8% projected growth
Job Description
Ecommerce Customer Service Specialist Lan & Mike International Las Vegas, NV Job Details Full-time $17 an hour 1 hour ago Qualifications Interpersonal skills Attention to detail Client services Organizational skills Customer support Full Job Description Job Overview We are seeking an energetic and detail-oriented Ecommerce Customer Service Specialist to join our dynamic team! In this role, you will be the frontline ambassador for our online customers, providing exceptional support and ensuring a seamless shopping experience. Your enthusiasm, communication skills, and technical proficiency will drive customer satisfaction and foster long-term client relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced digital environment while making a positive impact on our valued customers worldwide. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms. Assist customers with order processing, tracking shipments, returns, exchanges, and product information. Resolve customer issues efficiently by troubleshooting problems and offering effective solutions. Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems. Collaborate with sales teams to identify opportunities for upselling or cross-selling products based on customer needs. Handle outbound calls and emails to follow up on orders, gather feedback, or promote new products or services. Demonstrate excellent phone etiquette and communication skills to ensure positive client interactions at all times. Qualifications English/Chinese Bilingual abilities are a plus. Proven experience in customer support or client services is advantageous. Demonstrated ability to handle multiple tasks efficiently with strong organizational skills. Experience with data entry, typing accuracy, and technical troubleshooting is desirable. Join us as an Ecommerce Customer Service Specialist and become a vital part of a vibrant team dedicated to delivering outstanding online client experiences! Your enthusiasm and expertise will help us build lasting relationships while advancing your career in the thriving e-commerce industry.