Position:

E-Commerce & Customer Experience Specialist About Lincove® Lincove® is a luxury bedding and sleep essentials brand dedicated to creating exceptional products that elevate the everyday sleep experience. As we continue to grow our direct-to-consumer business and expand into retail and partner channels, we are looking for a highly organized, detail-oriented E-Commerce & Customer Experience Specialist to join our team. Position Overview The E-Commerce & Customer Experience Specialist will support the day-to-day operations of Lincove's e-commerce business while providing an exceptional customer experience. This role will work across Lincove's own online store as well as the backend operations of various online stores, marketplaces, and retail partners that sell Lincove products. The ideal candidate is organized, proactive, comfortable working across multiple platforms, and able to manage both customer-facing responsibilities and behind-the-scenes e-commerce operations. Key Responsibilities E-Commerce Operations Manage and maintain Lincove's online store and day-to-day e-commerce operations. Assist with the backend management of various online stores, marketplaces, retail partners, and gifting platforms that carry Lincove products. Maintain accurate Lincove product listings, pricing, inventory, descriptions, images, and other product information across all sales channels. Monitor incoming orders from Lincove and third-party platforms and ensure they are processed accurately and efficiently. Communicate with retail partners, marketplaces, and gifting platforms regarding product updates, inventory, orders, fulfillment, and account-related questions. Help onboard Lincove products onto new e-commerce, retail, marketplace, and gifting platforms. Identify and resolve discrepancies or issues across different sales channels. Keep organized and accurate records of products, orders, platform requirements, and partner information. Assist with product launches, promotions, collections, and website updates. Help troubleshoot website and e-commerce issues and coordinate resolutions when needed. Ensure Lincove products and brand information are presented accurately, consistently, and professionally across all online channels. Assist with maintaining product catalogs and ensuring information remains current across various platforms. Support general administrative and operational tasks related to Lincove's growing e-commerce business. Customer Experience Respond to customer inquiries through email and other customer service channels. Assist customers with product questions, orders, shipping, returns, exchanges, and general concerns. Provide thoughtful product recommendations based on customer needs. Handle customer concerns professionally, efficiently, and with empathy. Follow company policies while finding appropriate solutions for customers. Escalate more complex issues when necessary and ensure they are followed through to resolution. Maintain accurate customer records and order information. Help identify recurring customer questions or issues and communicate feedback to the appropriate team members. Help maintain a consistent, elevated Lincove customer experience across every touchpoint. Qualifications 1-3+ years of experience in e-commerce, customer service, retail, hospitality, or a related field. Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Comfortable working with multiple websites, software platforms, and online systems. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong problem-solving and critical-thinking skills. Comfortable working independently while also collaborating with a team. Professional, dependable, proactive, and customer-focused. Ability to learn new platforms, software, and systems quickly. Strong computer and technology skills. Experience with Shopify, Gorgias, Zendesk, or similar platforms is a plus. Experience working with third-party marketplaces, retail websites, or e-commerce partners is a plus. Experience with a luxury, lifestyle, fashion, home, bedding, or direct-to-consumer brand is a plus. The Ideal Candidate The ideal candidate is organized, proactive, dependable, detail-oriented, and takes ownership of their work. They should enjoy solving problems, helping customers, learning new systems, and keeping things running smoothly behind the scenes. We are looking for someone who can confidently move between customer service, e-commerce operations, online platforms, and administrative tasks while maintaining a high level of accuracy and professionalism. The right person will be comfortable asking questions, taking initiative, identifying problems before they become larger issues, and finding practical solutions. What You'll Bring to the Role A positive and professional attitude. Strong attention to detail. Excellent communication skills. A customer-first mindset. The ability to stay organized while managing multiple responsibilities. A willingness to learn and adapt to new technology and platforms. Strong follow-through and accountability. An appreciation for premium products, elevated customer experiences, and luxury brands. Why Join Lincove®? Lincove® is a growing luxury sleep and lifestyle brand focused on creating exceptional products and an elevated customer experience. This is an opportunity to play an important role in the growth of the company while gaining hands-on experience across e-commerce, customer experience, retail partnerships, online marketplaces, and digital operations. You'll be joining a team where attention to detail, initiative, creativity, and exceptional customer service are highly valued.

Pay:

$20.00 - $25.00 per hour

Work Location:

In person