B2B E-COMMERCE, SALES & ORDER PROCESSING SPECIALIST

Print Society co Oklahoma City, OK Job Details Part-time | Full-time | Contract $13.50 - $15.10 an hour 13 hours ago Benefits Flexible schedule Qualifications Spanish Teamwork High school diploma or GED Business development Account management Time management Full Job Description

B2B E-COMMERCE, SALES & ORDER PROCESSING SPECIALIST

Company:

Print Society Co.

Position:

B2

B E-Commerce, Sales & Order Processing Specialist Starting Pay:

$13.75/hour

Direct Reports:

This is not a supervisory position.

JOB SUMMARY

The primary role of the B2B E-Commerce, Sales & Order Processing Specialist is to support Print Society Co.'s growing business-to-business sales and e-commerce operations. Print Society Co. supplies vinyl rolls, stickers, labels, printed products, and other materials to print shops, sign companies, resellers, and other businesses . This position will work directly with a variety of print-shop customers and business accounts to help manage orders, answer questions, coordinate order details, and provide excellent customer service. In addition to processing orders, this position will actively support the company's sales efforts by contacting potential customers, following up with existing accounts, sending sales emails, and helping develop relationships with other print shops that may purchase vinyl rolls, stickers, labels, and other products from Print Society Co. The successful candidate should be comfortable handling multiple customer accounts and orders at the same time, communicating professionally with business owners and employees, and working in a fast-paced environment where accuracy, follow-through, and sales activity are important.

ESSENTIAL JOB

FUNCTIONSE-Commerce & Order Processing Process and manage online and direct orders from print shops, sign companies, resellers, and other business customers. Handle orders for vinyl rolls, stickers, labels, decals, and other printed products and supplies . Review orders carefully for product, size, quantity, material, finish, shipping information, and other specifications. Communicate with customers when additional information or clarification is needed before an order can be processed. Monitor orders from placement through fulfillment and shipping. Follow up on orders that require additional information, payment, artwork, production details, or shipping coordination. Assist customers with repeat orders and help make the reordering process easy and efficient. Maintain accurate customer and order records. Identify order issues or potential problems and work with the appropriate team member to resolve them. Help coordinate orders between customers, sales representatives, production, fulfillment, and shipping. Handle multiple orders and customer accounts simultaneously while maintaining accuracy. B2B Customer Service Serve as a primary point of contact for a variety of print-shop and business customers. Respond to customer inquiries by phone, email, and other company-approved communication channels. Develop professional relationships with print shops and other business customers. Answer questions regarding products, availability, pricing, shipping, ordering, and general account information. Assist customers in selecting products that meet their business and production needs. Handle customer concerns professionally and work toward timely resolutions. Follow up with customers after orders to help maintain strong business relationships. Help identify opportunities for repeat orders and additional products. Maintain a high level of professionalism when communicating with business owners, managers, production staff, and other industry professionals. Sales & Business Development Make approximately 30-100 outbound calls per day , depending on business needs. Send approximately 100 sales and follow-up emails per day . Contact print shops, sign shops, resellers, and other potential business customers. Introduce potential customers to Print Society Co.'s products and services. Follow up with prospects who have previously expressed interest. Follow up with existing customers to encourage repeat business. Identify print shops that may benefit from purchasing vinyl rolls, stickers, labels, and other products from Print Society Co. Assist with prospecting and building new B2B customer accounts. Maintain organized records of leads, prospects, customer conversations, and follow-up activities. Assist sales representatives with prospecting, follow-ups, quotes, customer questions, and order information. Support sales representatives by helping ensure leads and customers receive timely responses. Assist with preparing quotes, pricing information, product information, and order details when requested. Help identify opportunities to increase order sizes, introduce additional products, and retain existing customers. Participate in sales campaigns, promotions, and other business-development initiatives.

WORKING WITH PRINT SHOPS A

major component of this position will be working with other print shops and industry professionals . The employee may regularly communicate with businesses that purchase materials and products from Print Society Co. for their own customers. This means the employee must understand that these customers may have recurring orders, production deadlines, specific material requirements, and high expectations for accuracy and turnaround times.

Responsibilities may include:

Managing orders for multiple print-shop accounts. Assisting businesses with repeat and recurring orders. Helping customers understand available vinyl and print-product options. Communicating product specifications and order details. Following up on large or time-sensitive orders. Helping print shops resolve order or shipping issues. Maintaining strong relationships with repeat B2B customers. Recognizing opportunities to expand existing customer accounts. Helping customers find additional products they may need for their business.

SUPPORTING SALES REPRESENTATIVES

The employee will also provide administrative and customer-support assistance to Print Society Co.'s sales representatives.

This may include:

Following up with leads on behalf of sales representatives. Contacting customers who have requested information or pricing. Sending quotes and product information. Providing order updates. Assisting with customer questions. Organizing customer information and sales activity. Helping sales representatives stay on top of follow-ups. Assisting with converting prospects into customers. Helping maintain accurate CRM and customer records. Communicating customer needs and issues back to the appropriate sales representative or manager.

ADDITIONAL RESPONSIBILITIES

Assist with other e-commerce businesses and sales operations as directed by management. Assist with special projects, sales campaigns, and promotional programs. Help improve the company's order-processing and customer-service procedures. Assist with maintaining accurate product and customer information. Perform administrative duties related to sales and e-commerce operations. Perform other duties and projects as required by management.

QUALIFICATIONS

High School diploma or GED preferred. Previous experience in B2B sales, customer service, e-commerce, order processing, inside sales, or a related field preferred. Experience working with print shops, sign shops, promotional-product companies, manufacturing, printing, or wholesale businesses is a plus. Comfortable making a high volume of outbound phone calls. Comfortable sending a high volume of professional sales emails. Strong verbal and written communication skills. Comfortable speaking with business owners, managers, and other professionals. Strong computer skills and ability to learn new software quickly. Ability to manage multiple customer accounts and orders simultaneously. Highly organized and detail-oriented. Reliable and consistent. Ability to work independently and as part of a team. Ability to work in a fast-paced environment with changing priorities. Strong follow-through and problem-solving skills. Basic math skills and ability to work accurately with quantities, pricing, and orders. Proficiency with Microsoft Office, Google Workspace, spreadsheets, CRM systems, and/or e-commerce platforms is a plus.

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following: Sales Driven Customer Focus Results Driven Communication Attention to Detail Organization Follow Through Problem Solving Time Management Accountability Teamwork Adaptability Relationship Building

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent verbal and written communication skills. Strong customer-service and sales skills. Ability to communicate professionally with business customers. Ability to build and maintain long-term customer relationships. Strong attention to detail when processing orders. Ability to manage multiple orders, accounts, leads, and customer requests at the same time. Strong organizational and time-management skills. Ability to prioritize urgent orders and customer requests. Strong follow-through on sales leads and customer commitments. Ability to handle a high volume of phone calls and emails while maintaining professionalism. Ability to identify sales opportunities and recommend additional products. Ability to learn Print Society Co.'s products, materials, ordering processes, and customer requirements. Ability to learn and navigate e-commerce platforms, CRM software, order-management systems, and other business software. Basic understanding of sales funnels, lead follow-up, and customer retention. Ability to work independently and take initiative. Ability to adapt as the company grows and processes change.

DAILY PERFORMANCE EXPECTATIONS

This is a high-activity sales and e-commerce support position .

Daily responsibilities may include:

30-100 outbound phone calls Approximately 100 outbound emails Following up with existing customers and prospects Processing and monitoring customer orders Managing orders for multiple print-shop customers Responding to customer inquiries Supporting sales representatives Following up on quotes and leads Maintaining accurate customer and sales records Identifying opportunities for repeat and additional business The employee is expected to maintain a high level of productivity while also providing accurate, professional, and timely service to customers.

PHYSICAL REQUIREMENTS

The characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to sit and work at a computer for extended periods. Frequent use of computers, telephones, keyboards, mice, and other office equipment. Good finger dexterity for computer and data-entry work. Ability to communicate verbally and listen effectively by telephone. Ability to read information displayed on computer screens and printed materials. May occasionally be required to stand, walk, bend, reach, lift, or move packages and materials. Ability to lift or move packages as required, with assistance when necessary.

WORK ENVIRONMENT

Primarily works in an office and e-commerce environment. May work in or around areas associated with printing, fulfillment, packaging, and shipping. May be exposed to moderate noise from printers, production equipment, shipping activities, and general business operations. Must be comfortable working in a fast-paced environment with multiple priorities and deadlines. Must be available during company operating hours as required by business needs. Occasional evenings, weekends, or additional hours may be required. The position requires significant daily computer, phone, and email activity. Employee is expected to maintain a professional, organized, productive, and customer-focused work environment.

Pay:

$13.50 - $15.10 per hour Expected hours: 20.0 per week

Benefits:

Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Printing:

1 year (Preferred)

Language:

Spanish (Preferred)

Location:

Oklahoma City, OK 73115 (Required) Shift availability: Day Shift (Required)

Work Location:

In person