Account Manager - Amazon & Marketplaces

ABOUT US

TargetPath is a consultancy that helps companies reach their potential faster with a higher probability of success. We provide a veteran team that works alongside the client to develop and execute business plan, go-to-market and operational strategy.

OBJECTIVE

: The Account Manager owns the client relationship for a portfolio of assigned TargetPath accounts, serving as each client's day-to-day point of contact and trusted advisor. This is an account management role first and a platform role second: success is measured by client outcomes, trust, and retention, delivered through deep expertise in Amazon Seller Central and Vendor Central and effective execution across Walmart.com, DTC, and other active ecommerce channels. The ideal candidate has 5 to 6 years of hands-on ecommerce experience, a thorough command of Amazon's operational and support systems, and a demonstrated track record of managing client or stakeholder relationships with preparation, responsiveness, and genuine ownership. This position requires the ability to think strategically on a client's behalf while maintaining a high standard of tactical execution across a multi-client portfolio.

RESPONSIBILITIES

: Client & Account Management Serve as the primary relationship owner and execution lead for assigned accounts, managing clients with clarity, responsiveness, and sound judgment Lead recurring client calls and business reviews, arriving prepared with performance context, open items, and a clear point of view Invest in understanding each client's business, category, competitive landscape, and stakeholders — beyond the immediate task list Translate client goals into defined tactical plans with clear owners, timelines, and measurable next steps Communicate ecommerce complexity, platform limitations, and Amazon-specific constraints to client stakeholders in clear, accessible terms Proactively identify and surface risks, blockers, and performance trends before they require escalation Deliver informed, data-backed recommendations that support client account growth and decision-making Produce client-ready performance summaries, issue trackers, and strategic recommendations Amazon & Marketplace Execution Manage day-to-day operations of client Seller Central and Vendor Central accounts, including listings, catalog, content, pricing, inventory, chargebacks, Buy Box, and account health Execute Amazon support escalations effectively, applying sound case strategy, appropriate channel selection, and thorough documentation to drive resolution Manage A+ content, Brand Store updates, item setup, variation structure, and suppression and compliance troubleshooting Coordinate promotions, coupons, and Subscribe & Save activity with internal advertising and client stakeholders Monitor and manage Buy Box health in multi-retailer environments, identifying pricing and fulfillment issues that contribute to suppression or unauthorized seller activity Support client expansion onto Walmart.com, Target, and other third-party marketplaces as part of a broader channel strategy DTC & Multi-Channel Management Manage client branded DTC websites, including content updates, merchandising, promotional campaigns, and site performance improvements Drive DTC revenue growth through conversion rate optimization, customer experience improvements, and coordinated promotional strategy Manage the interplay between DTC, Amazon, and retail channels, including pricing consistency, MAP policy enforcement, and channel conflict mitigation Coordinate with developers, agencies, and internal team members to execute site and platform updates on Shopify, BigCommerce, or similar platforms Ensure accuracy and completeness of ecommerce content, pricing, promotions, and product information across all active channels

QUALIFICATIONS AND EXPERIENCE

5 to 6 years of hands-on ecommerce experience, with direct ownership of Amazon Seller Central or Vendor Central accounts required Demonstrated proficiency in Amazon support escalation, including case strategy, dispute resolution, and navigating automated system limitations Experience managing omnichannel brands with active presence on Walmart.com or other third-party retailers; working knowledge of how multi-retailer distribution affects Buy Box health, pricing integrity, and account performance Experience managing or supporting branded DTC ecommerce channels on Shopify, WooCommerce, Magento, or similar platforms Familiarity with MAP policy enforcement, unauthorized seller management, and the operational complexity of omnichannel brand distribution Experience owning client or stakeholder relationships — agency, consultancy, or multi-client environment strongly preferred — where ecommerce platform expertise must be translated into accessible, actionable guidance Track record of managing multiple brands, product lines, or client accounts simultaneously Working knowledge of Amazon advertising fundamentals, including Sponsored Products, Sponsored Brands, and DSP, as they relate to account strategy and performance Prior experience managing, mentoring, or providing structured direction to team members is preferred. Candidates with formal people management titles are encouraged, though equivalent experience leading project teams, coordinating cross-functional contributors, or serving in informal team lead capacities will be equally considered. Bachelor's degree in Business, Marketing, Ecommerce, or a related field preferred; equivalent professional experience considered

PREFERRED CHARACTERISTICS

Willingness to learn, take on new tasks as assigned and seek out solutions for problems Prepared and diligent by default — researches clients, stakeholders, and categories before every meeting, and treats that preparation as part of the job Bias for action, make calculated and efficient decisions to take action quickly by being proactive High level of personal initiative, self-driven, action and results-oriented Excellent organizational skills and attention to detail and accuracy A demonstrated ability to follow through on assigned tasks MISC.:

• Position will be based in Wilsonville, OR with a flexible hybrid schedule or potential for remote work available for well qualified candidates

• Competitive salary + Full benefits package, including medical/vision/dental, Short- & Long-Term Disability, Life Insurance, Accident Insurance, FSA, 401(k), PTO and Paid Holidays TargetPath is an Equal Opportunity Employer.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

E-commerce:

5 years (Required) omnichannel: 1 year (Required) leadership: 1 year (Required) Ability to

Commute:

Wilsonville, OR 97070 (Required)

Work Location:

In person