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C
Confidential
E-Commerce Operations Manager
Career Insights for E-Commerce Manager
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Scorecard
Based on Utah data
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What they do
An E-Commerce Manager is responsible for overseeing an organization's online sales. Responsible for the image of the company and generating sales through the internet. They oversee a team of web and software developers who contribute to the look and systems of the website.
$81,069 / year median in Utah
+6% projected growth
Job Description
We're a group of growing businesses, an e-commerce brand, a digital marketing/SEO agency, and a couple of other ventures, looking for one sharp, reliable person to help run the operational side of it all. This is a mixed role by design: part of your week will be hands-on operational work (order fulfillment, shipping, customer support), and part of it will be client-facing coordination where you'll need to think on your feet and manage relationships without someone walking you through every step. Same person, same week, not two separate jobs. What you'd be doing: Order fulfillment and shipping coordination for a couple of e-commerce brands Customer support — responding to order issues, tracking questions, and general customer inquiries B2B invoicing, payments, and EDI order processing for wholesale/dealer accounts Onboarding new clients for a digital marketing agency and helping keep their accounts on track Staying on top of deliverables for retainer clients so nothing slips through the cracks General coordination and problem-solving as new things come up — and they come up often What I'm looking for: Someone who can make a reasonable decision on their own and tell me about it afterward, rather than checking in on every little thing Comfortable doing "unglamorous" operational work (packing orders, tracking shipments) in the same week as talking directly with a client Experience with invoicing, billing, or EDI is a real plus — this shows up across multiple parts of the role Someone who notices a problem before it becomes a bigger one, and says something about it without being asked Prior experience supporting a small business owner or working in a fast-moving, ambiguous environment is ideal — if you've only ever worked from detailed checklists, this probably isn't the right fit