Embroidery Personalization & Order Coordinator Lila and Hayes Fort Worth, TX Job Details Full-time $46,000

• $50,000 a year 16 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee discount Flexible schedule Qualifications Teamwork English E-commerce Bachelor's degree Attention to detail Production planning Process management Full Job Description Embroidery Personalization & Order Coordinator Lila and Hayes Full-Time | Monday-Friday | Approximately 40 hours per week

Schedule:

Generally between 8:00 a.m. and 5:00 p.m. $46,000

• 50,000 based on prior experience Position Overview Lila and Hayes is looking for an exceptionally organized and detail-oriented Personalization & Order Coordinator to join our team and help keep our growing personalization and embroidery business running smoothly.

If you are the kind of person who loves a perfectly organized spreadsheet, notices when one tiny detail is off, and gets satisfaction from making sure everything is exactly where it should be, this may be the role for you. Reporting to the Director of Personalization & Embroidery , this position will help manage personalized and embroidered orders from start to finish, ensuring that ecommerce and wholesale orders are organized, accurate, and completed on time. The role will also work closely with our Director of Wholesale

• Green Grass & Resort to coordinate wholesale embroidery orders.

No embroidery experience is required. We are looking first and foremost for someone who is exceptionally organized, accuracy-driven, proactive, and committed to getting every detail right. The ideal candidate takes ownership of their work, follows through consistently, and naturally catches details others may miss. The right person will also be excited to learn the embroidery process, work with beautiful Lila and Hayes products, and be part of a collaborative, hands-on team. Key ResponsibilitiesPersonalization & Embroidery Operations Coordinate the daily flow of personalized and embroidered orders Prioritize orders based on deadlines and business needs Organize incoming orders and ensure all personalization details are complete and accurate Maintain order tracking and production schedules Monitor turnaround times and proactively address delays, errors, or missing information Help coordinate work across the embroidery team to keep orders moving efficiently Review completed embroidery and personalization for accuracy and quality Maintain a high level of organization throughout the entire process Ensure products and orders are properly tracked and accounted for from beginning to completion Ecommerce Orders Organize ecommerce personalization orders from Shopify and internal order sheets Maintain accurate order information within embroidery and personalization tracking systems Pull and organize products needed for embroidery Verify monograms, names, fonts, thread colors, placement, and other personalization details before production Coordinate with the ecommerce team regarding order questions, changes, and timing Ensure completed personalized orders are prepared and routed correctly for fulfillment and shipping Help monitor turnaround times and customer order deadlines Wholesale Embroidery Work closely with the Director of Wholesale

• Green Grass & Resort to coordinate the embroidery portion of wholesale orders Organize incoming wholesale embroidery orders and associated products Track logos, embroidery details, quantities, deadlines, and order status Verify logo files, thread colors, placement instructions, and other production requirements Communicate closely with the wholesale team regarding missing information, questions, timing, and completed orders Help ensure wholesale embroidery orders are completed accurately and on schedule Team & Production Support Help organize and prioritize work for Embroidery Operators Support consistent embroidery processes and quality standards Learn Lila and Hayes embroidery machines, processes, and personalization standards Assist with embroidery, hooping, finishing, cleaning, folding, or repackaging when needed Help troubleshoot workflow and production issues Be willing to step in wherever needed to keep orders moving Process & Organization Identify opportunities to improve processes, organization, accuracy, and efficiency Maintain clear procedures and documentation for personalization and embroidery workflows Help manage embroidery supplies and communicate replenishment needs Develop and maintain systems that help prevent errors and ensure consistency Maintain exceptionally accurate records and order tracking Qualifications College degree preferred Exceptional attention to detail and commitment to accuracy Exceptionally organized with the ability to keep track of many details at once Strong follow-through and sense of ownership Proactive and able to anticipate needs or potential problems Able to manage multiple orders, deadlines, and priorities simultaneously Comfortable working with spreadsheets, Shopify, and other operational systems Strong communication and coordination skills Able to work effectively across multiple departments Comfortable working in a hands-on environment and assisting with physical tasks when needed Previous embroidery experience is not required , but an interest in learning embroidery equipment and processes is important Previous experience in operations, order management, ecommerce, personalization, apparel, fulfillment, or another detail-intensive environment is a plus Physical Requirements Ability to stand for extended periods as needed Ability to use hands for detailed tasks Ability to lift and move boxes, garments, and supplies as needed Benefits Health insurance with employer contribution Paid time off and paid holidays Employer-paid short-term disability insurance Employee discount on Lila and Hayes products About Lila and Hayes Lila and Hayes is an established Fort Worth-based apparel brand creating timeless, high-quality clothing and pajamas for children and families.

Known for our premium Peruvian Pima cotton, thoughtful details, and personalized products, we have a collaborative, hands-on team environment. Embroidery and personalization are an important part of our business, and this role will play an important part in continuing to grow and improve those programs.

Pay:

$46,000.00

• $50,000.

00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Application Question(s): How far to this job location do you live? What is the commute? What type of company is Lila and Hayes? How would you describe your experience with Excel or Google Sheets?

• Little or no experience
• Basic
• Intermediate
• Advanced Are you comfortable working in a hands-on environment that may include standing, pulling and organizing products, moving boxes or garments, and assisting with embroidery production when needed?

Briefly describe a job, internship, or responsibility where you had to keep track of multiple orders, projects, deadlines, or detailed information at the same time. How did you stay organized? Are you able to work full-time, Monday-Friday, onsite in Fort Worth, Texas? Are you comfortable with a salary range of $46,000

• 50,000 per year, based on experience?

Do you have at least one year of experience in operations, order coordination, ecommerce, fulfillment, administrative coordination, or another role requiring you to manage multiple details and deadlines?

Education:

Bachelor's (Preferred)

Language:

English (Required)

Work Location:

In person