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REALIGN LLC
CRM Functional Analyst
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Job Description
Job Type:
Full Time Job Category:
IT Job Description Job Title:
CRM Functional Analyst Location :
Malvern, PA (Onsite) Fulltime Job Description Must Have Technical/Functional Skills- Excellent Communication & presentation skills
- Experience of end-to-end digital transformation initiatives, application developments and support
- Worked on large CRM transformation from discovery to design to go-live.
- Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
- Deep eateries in Dynamics CRM functional area on Sales/Services domains.
- Knowledge and Skills in the D365 Customer Insights services.
- Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online. Involved in various project activities like o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders o Requirement Gathering o Gap Fit Analysis
- Should have a good understanding of Core CRM Processes, Copilot capabilities in
M365/D365
D365 CRM
security model, product roadmap & certification (preferable) Roles & Responsibilities- Lead Business Analyst for CRM Transformation
- Create functional specifications by interacting with client stakeholders
- Able to work in agile delivery model
- Conduct CRM approach workshops to the stakeholders Generic Managerial Skills, If any
- Ability to collaborate with an onsite-offshore model.
- Influence and guiding junior team members Required Skills Data Analyst