Role:

Business Analyst - AI & CRM Solutions (Life Sciences) Primary (Must have skills)• 10+ years of Business Analysis experience with at least 4+ years supporting CRM initiatives. Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes. Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms. Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies. Proven experience in requirements gathering, business process analysis, and solution definition. Strong stakeholder management and workshop facilitation skills. Experience translating business requirements into user stories, functional specifications, and acceptance criteria. Experience supporting Agile/Scrum delivery teams. Strong analytical and problem-solving skills. Experience supporting UAT, change management, training, and business adoption activities. Excellent written and verbal communication skills. Job Description of Role• (RNR): Partner with business stakeholders to understand goals, challenges, and operational processes. Analyze existing CRM workflows and identify opportunities for process optimization and AI adoption. Facilitate discovery workshops, requirement gathering sessions, and stakeholder discussions. Document business requirements, user stories, process flows, and functional specifications. Support evaluation and implementation of CRM enhancements and AI-enabled capabilities. Collaborate with product owners, architects, developers, and testing teams throughout the project lifecycle. Define acceptance criteria and support user acceptance testing activities. Analyze business data and user feedback to identify opportunities for continuous improvement. Support change management, user training, and adoption initiatives. Track requirements traceability and ensure alignment between business objectives and delivered solutions. Prepare executive-ready summaries, recommendations, and solution proposals. Act as a trusted advisor between business and technology teams.

Pay:

$140,000.00 - $150,000.00 per year

Experience:

AI & CRM

Solutions:

6 years (Required)

Life Sciences or Pharmaceuticals :

5 years (Required)

Work Location:

Hybrid remote in Foster City, CA 94404