Job Description:

Operations & Marketing Manager Baileys Harbor Community Association Position Purpose Serve as BHCA's operational leader responsible for executing events, marketing initiatives, visitor center operations, membership administration, and daily organizational operations. Reports To Community Relations Director Classification Full-Time Key Responsibilities Event Operations Lead planning and execution of all BHCA events. Develop event timelines and operational plans. Manage vendors, permits, logistics, and safety. Coordinate registration, setup, and strike activities. Track event budgets and outcomes. Marketing & Communications Manage website content and updates. Execute social media strategy. Produce newsletters and email campaigns. Develop marketing materials and promotional assets. Maintain branding standards. Membership Administration Manage membership database and records. Implement renewal campaigns. Track membership metrics. Support member communications. Visitor Center Operations Oversee visitor center scheduling and operations. Manage tourism materials and information resources. Coordinate volunteer and staffing coverage. Track visitor statistics. Organizational Operations Maintain operational systems and procedures. Manage vendors and service providers. Oversee office equipment and supplies. Prepare operational reports for leadership and Board review. Success Measures Event execution quality Marketing engagement metrics

Job Description:

Operations & Marketing Manager 09/22/2026 Page 2 Operational efficiency Visitor center performance Administrative accuracy Membership renewal rates

Qualifications:

High school diploma or equivalent, associate's degree of bachelor's degree preferred 3-5 years of event coordination, marketing, or administrative experience Proven track record of successful event management - ability to work independently Strong organizational skills and exceptional attention to detail Excellent written and verbal communication skills Proficiency with Microsoft Office Suite and Google Workspace Experience with website content management systems Social media management experience with demonstrated results Ability to manage multiple priorities and meet deadlines consistently Valid driver's license and reliable transportation Maturity and patience - able to work collaboratively in a developing organization

Working Conditions:

Primary office at BHCA/Visitor Center Some remote work possible for specific tasks during off season Evening and weekend hours required during events (expected) Increased hours during peak season (May-October) Reduced hours possible during off season (November-April) Ability to work outdoors in various weather conditions Physical ability to lift and carry up to 50 pounds Extended standing periods during events Navigation of stairs is required Other duties as assigned

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Flexible schedule Paid time off

Location:

Baileys Harbor, WI 54202 (Preferred) Ability to

Relocate:

Baileys Harbor, WI 54202: Relocate before starting work (Preferred)

Work Location:

In person