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GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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JOB SUMMARY

The Technical Product Lead - Embarkation & Port Operations is responsible for the portfolio of embarkation and port operations systems as it relates to overall product strategy, technical direction, business relationships and day-to-day management of the applications supporting guest check-in, boarding, debarkation, and port/terminal operations across NCLH brands. This role drives resolution of tier-2 issues or fixes that require cross-collaboration/planning with other technical teams or business stakeholder decisions. The role leads a team of developers and oversees management of business requests, development capacity, prioritization of initiatives, and vendor relationships to deliver the approved product roadmap. This role collaborates with Global Technology Organization's PMO, product, platform and engineering teams, business stakeholders and vendors to manage scope, understand business cases, quantify expected outcomes, validate quantifiable assumptions and monitor key performance metrics for their product portfolio. The Technical Product Lead - Embarkation & Port Operations is the direct point of contact for business leadership and vendor support to validate that the applications are functioning as intended and meeting the demands of the business organization. The role owns the full product lifecycle from ideation through delivery, adoption, and continuous optimization. The Technical Product Lead - Embarkation & Port Operations will directly lead a team of developers, driving both the product roadmap and strategy and the technical execution required to deliver it.

DUTIES & RESPONSIBILITIES

• Own and drive the product vision, strategy, and roadmap for embarkation and port operations systems, including check-in, boarding, debarkation, and terminal operations applications.
• Partner with Port Operations, Guest Services, and shoreside and shipboard stakeholders to define requirements and priorities.
• Manage vendor relationships, including roadmap alignment and issue escalation.
• Design and management of application functionality scorecard. Distribution of regular updates within GTO and to business stakeholders on agreed upon KPIs to monitor overall application performance for both technical and functional metrics.
• Support incident and defect resolution for embarkation and port operations issues impacting guest check-in, boarding, and vessel turnaround.
• Ensure compliance with IT security, data, and governance standards.
• Drive continuous improvement based on feedback and performance data.
• Management of all product backlog requests and prioritization based on agreed-upon criteria
• General recurring understanding of market options that may offer competing product solution, manage high-level product comparison heat map
• Proactively offer business stakeholders with opportunities to enhance product functionality within resource and financial thresholds
• Management of vendor relationships, including recurring strategy touchpoints to ensure visibility of both internal and external product enhancements.
• Contribute to strategic decision making ensuring cross-functional collaboration and alignment across teams they lead
• Lead, mentor, and develop a team of developers, providing clear direction and technical guidance to ensure effective execution of the product strategy across initiatives
• Drive the technical direction of the development team, including solution design reviews, code quality standards, and engineering best practices
• Manage development capacity, sprint planning, and workload allocation across the team to deliver the approved roadmap
• Ensure KPIs and Analytics are considered when defining and delivering a new feature
• Ensure thorough documentation of product features, user stories, and technical specifications
• Oversight of the management of relevant shipboard and terminal IT Assets (hardware & software), including check-in workstations, kiosks, and mobile boarding devices, in support of application functionality.
• In collaboration with the PMO team, gather all requirements for major system changes, enhancements and upgrades
• Liaison with Platform Engineering on strategy and approach for application configurations, growth and compliance with ITA & Cybersecurity standards
• Oversight of annual budget inputs for all cost estimates required to deliver approved roadmap vision
• Oversight of monitoring of all system interfaces that are required to support application functionality
• Coordinate change management, delivery, testing, deployment, and release activities.
• Management of defect resolution queue for assigned applications
• Collaborate with Ship Application Production support, IT NOC and other relevant teams for all P0/P1 issues that may arise and have impact to regular operations