San Antonio Home Office I Tampa Campus Colorado Springs Campus Plano Legacy Tampa Crosstown Phoenix Campus (Main) Full time

R0118763

• Why USAA?
• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
• honesty, integrity, loyalty and service
• define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
• The Opportunity
• We are seeking a dynamic and highly organized Lead Program Manager to drive the efficiency and effectiveness of our new product development request intake process.

This pivotal role will be instrumental in establishing and refining structured leadership routines, ensuring timely and informed decision-making for our Underwriting and Product Development teams. The ideal candidate will be a strategic partner, adept at translating complex ideas into actionable plans, optimizing workflows, and fostering seamless collaboration across diverse functional groups to accelerate product innovation and delivery. This position requires a high degree of autonomy and the ability to operate effectively with minimal prescriptive direction. We offer a flexible work environment that requires an individual to be

• in the office 4 days per week.
• This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is
• not•available for this position.

• What you'll do:
• + Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.

+ Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible. + Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs. + Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues. + Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals. + Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution. + Directs analyses, root cause identification and development and recommendation of key work products. + Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs. + Defines and maintains multiple program strategies based on business demand and ROI expectations. + Negotiates agreements, settles disputes equitably and diffuses high tension situations. + Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity. + Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs. + Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). + Adheres to governance rigor required for work efforts. + Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Education:

• + Bachelor's degree; OR 4 years of relevant education and/or experience.
• Experiences that will support your success:
• + 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.

+ Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts. + Advanced understanding and demonstrated application of risk management policies and procedures. + Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies. + Proficient experience in USAA's change management methodology or similar industry change management methodology. + Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. + Stakeholder management and influencing skills. + Expert level of experience in Principles of Project, Program or Portfolio Management. + Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

• What sets you apart:
• +

P&C Experience:

(3+) years in Property & Casualty insurance. +

Strategic Planning & Execution:

Ability to define program strategy, align with objectives, and execute initiatives. +

Leadership & Team Management:

Strong leadership, facilitation, and team-building skills. +

Stakeholder Management:

Ability to manage diverse stakeholders and senior leadership, ensuring buy-in. +

Business Acumen:

Strong understanding of product development life cycle and Portfolio process. +

Agile Methodologies:

Advanced understanding of Agile and Scrum frameworks. +

Tools Proficiency:

Expert use of advanced PM tools and analytics to proactively inform decision-making and drive program efficiency, including Jira, JWM, and Clarity tools.

• Compensation range:
• The salary range for this position is: $131,240.00
• $250,850.00

.

• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

• Compensation:

• USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Benefits:

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

• If you are an existing USAA employee, please use the internal career site in OneSource to apply.
• Please do not type your first and last name in all caps.
• _Find your purpose. Join our mission._
• USAA is unlike any other financial services organization.

The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection (https://statmcstg.

usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer

• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.