Senior Product Manager- Electronic Access Services

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success—both personally and professionally.

Hybrid work environment:

For many roles, three days a week on-site, with occasional additional days based on business needs. Free use of our on-site fitness center, gym sports, group exercise classes, and game room Onsite catering and cafeteria subsidized by OCLC Health and wellness events Work environments with individual and team spaces and the latest technology tools Paid parental leave and adoption assistance Tuition reimbursement and Public Service Loan Forgiveness eligibility Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: The Senior Product Manager is a strategic leader responsible for shaping the future of libraries worldwide. This visionary product leader thrives at the intersection of strategy, innovation, and execution. This position defines the strategy, drive releases, collaborate across global teams, and ensure our digital services deliver exceptional value to our users and stakeholders. Responsibilities Strategic Leadership Defines and owns the product vision, strategy, and roadmap. Serves as the subject matter expert and thought leader. Partners with senior leadership to align product goals with organizational strategy and market opportunities. Represents OCLC at industry events, conferences, and customer forums. Manages relationships within the user community, user groups, and provides training and support to the sales and support team; may assist in significant sales calls Product Development & Execution Leads the end-to-end product lifecycle: from discovery and ideation to launch and iteration. Collaborates with engineering, UX, marketing, and sales to deliver high-impact features and enhancements. Uses data-driven insights, customer feedback, and market trends to inform prioritization and product decisions. Collaborates with business development and sales teams to respond to Requests for Proposals (RFPs). Develops pricing strategies and product positioning plans which contribute to maximizing product growth. Customer & Market Focus Engages with customers, partners, and internal stakeholders to deeply understand market needs. Monitors competitive landscape and emerging technologies to identify opportunities for differentiation. Drives customer adoption, satisfaction, and retention through continuous improvement and innovation. Team & Stakeholder Management Leads and mentor a team of product analysts and cross-functional contributors. Fosters a culture of collaboration, accountability, and continuous learning. Communicates product plans, progress, and performance to internal and external stakeholders. Qualifications Required Bachelor's degree in a relevant field or equivalent experience. 7-10+ years total experience in product management or closely related fields 2-4+ years of experience managing people (e.g., product managers, product owners, or cross-functional teams) Proven success managing complex data-centric products with cross-functional teams. Strong analytical, strategic thinking, and decision-making skills. Excellent communication and stakeholder engagement abilities. Familiarity with electronic resources in libraries and content publisher ecosystem Familiarity with authentication technologies such as SAML, OAuth, and OpenID Connect Preferred Experience in the library, archives, or cultural heritage sectors. Knowledge of OCLC products and services. Experience with AI/ML, data visualization, or workflow automation tools. Success Metrics Year-over-year growth in product adoption and revenue. Increased customer satisfaction and retention. Timely delivery of roadmap initiatives and feature enhancements. This position requires travel to customer and non-customer sites (15%).

Working Conditions:

Normal office environment.

ADA/EAA:

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Don't see a role that fits just yet? Send your resume to our Talent Acquisition Team for future opportunities!

Who we are:

We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities.

What we do:

We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.

Live our values:

New ideas. Open dialog. Hard work. Recognition. Purpose. We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference. OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at hr@oclc.org