First Job Previous Job 3,482 of 10,000 Next Job Last Job Share More Like This $0k Salary Not Available Position range in Rhode Island $62k - $125k Per Year Sr Product Manager Citizens Financial Group Inc, not banking services

Occupation:

Information Technology Project Managers

Location:

Johnston, RI - 02919

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Shift

Posted:

08/10/2026 Positions available: 1

Source:

EmployRI

Web Site:

EmployRI Onsite /

Remote:

Not Specified

Updated:

08/10/2026

Expires:

10/09/2026

Agency Job ID:

CTZJP00003561

Job #: 1568815 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education Bachelor's Degree Experience 84 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Job Description Help for Job Description. Opens a new window.

JOB TITLE

 Sr Product Manager 6-12 Month Contract to Hire Job #3561 $80-$85/hr w2 or $90/hr c2c Position Summary We are seeking an experienced Senior Product Manager to lead the evolution of our Amazon Connect voice and conversational AI platform. This role is responsible for defining product requirements, customer journeys, and deployment strategy for next-generation IVR capabilities powered by Amazon Connect, Amazon Lex, and Large Language Models (LLMs). This is a highly cross-functional role requiring someone who understands both the customer experience and the underlying Amazon Connect ecosystem. The ideal candidate can bridge business, operations, and technology teams to successfully deliver scalable self-service experiences that improve customer satisfaction while increasing call containment. This is a contract-to-hire opportunity. Responsibilities Own the product roadmap for Amazon Connect voice self-service capabilities. Define business requirements, epics, user stories, and acceptance criteria. Design intuitive customer journeys for IVR and conversational AI experiences. Partner with engineering teams to successfully deploy capabilities within Amazon Connect. Guide implementation of LLM-powered voice experiences and AI-enabled customer interactions. Work closely with UX, Operations, Compliance, Architecture, AWS, and engineering teams. Prioritize product backlog based on customer value and business outcomes. Drive improvements in: IVR containment Customer Experience (CX) Call deflection First Contact Resolution Participate in testing, UAT, production readiness, and rollout planning. Analyze customer interaction data and recommend product improvements. Ensure solutions align with enterprise architecture and regulatory requirements. Required Qualifications Bachelor's degree or equivalent experience. 6+ years of Product Management or Product Owner experience. Strong experience with contact center technologies. Strong experience in digital technology delivery. Experience delivering customer-facing digital or voice products. Experience working with Agile teams. Strong communication and stakeholder management skills. Ability to translate business needs into technical requirements. Experience leading complex enterprise initiatives. Preferred Qualifications Experience with Amazon Connect. Experience with Amazon Lex or conversational AI. Experience deploying AI/LLM-powered customer experiences. Financial Services or Banking experience. Knowledge of IVR design best practices. Experience working with AWS Professional Services. Familiarity with contact center KPIs including: Containment CSAT NPS Average Handle Time Transfer Rate Success Measures Successful deployment of Amazon Connect capabilities. Increased IVR containment. Improved customer experience. Faster product delivery. High-quality requirements and documentation. Strong cross-functional collaboration. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.