Job Overview The Fire Service Program/Product Manager oversees all Fire Service-related product development projects and existing product lines to ensure they align with the organization's strategic goals and meet performance standards. This role combines program management and product management expertise to drive success, profitability, and innovation across the Fire Service product portfolio. The Program/Product Manager serves as a subject matter expert for assigned products and is responsible for integrating cross-functional activities, including customer support, technical coordination, engineering, manufacturing, and sales strategy. This position uses market and performance data to inform continuous improvement, sales growth, and product advancement. Responsibilities Establish and maintain the product strategy, including development of product roadmaps and 5-year forecasts. Analyze performance data across key metrics for sales, quality, technical, and manufacturing performance. Support Sales and Inside Sales in meeting customer demands, resolving product quality issues, and developing sales plans for new and existing products. Collaborate with Manufacturing to ensure consistent product quality and support new or improved product introductions. Translate customer needs and expectations into actionable product development priorities and track progress toward successful launches. Conduct trend analysis of product QC testing to ensure ongoing performance consistency. Lead and manage budgets and resources across multiple projects, monitor progress, mitigate risks, and deliver measurable value. Coordinate cross-functional teams and serve as a liaison among stakeholders to ensure alignment between business objectives and operational execution. Lead, mentor, and guide project teams, fostering collaboration and accountability. Prepare reports and communications for executives, summarizing project progress, risks, and outcomes. Travel up to 25% Additional Responsibilities Serve as a technical expert for product performance, features, and customer use cases. Provide support to customers and act as a liaison with engineering for complex issues. Support sales initiatives through product demonstrations and training. Conduct market analyses to identify emerging trends, competitor positioning, and opportunities for growth. Contribute to pricing strategies and product profitability analysis. Continuously assess and improve customer experience and technical support systems. Qualifications 5+ years of experience in product, project, or program management (preferred). A background with the Fire Service Community (a plus) Proven program management experience, including leading cross-functional teams and supervising staff Strong proficiency in Microsoft Office, Excel data analysis, and project scheduling within PM methodologies Experience with project lifecycles, requirements gathering, change management, and risk/issue tracking Excellent negotiation, collaboration, and communication skills

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person