Medical Practice Administrator/Manager for Concierge Practice

About the Practice We are a globally recognized, referral-only concierge medical practice specializing in rehabilitation medicine, longevity and wellness, integrative care, and complex healthcare coordination. Based in Beverly Hills with a worldwide patient base, we serve ultra-high-net-worth families, global executives, elite athletes, and other highly discerning clientele who expect the highest standards of discretion, personalization, and clinical excellence. Our practice functions as a trusted medical advisor and care orchestrator—managing everything from medical records and diagnostics to comprehensive, highly individualized health strategies. We are widely regarded as a pinnacle practice in the concierge medicine space and are entering an exciting next phase of strategic growth. About the Role We are seeking a talented and energetic clinical operations management employee to provide strategic leadership and day to day oversight of clinical operations within its medical practice. The Director of Practice Management is a member of the clinical operations team overseeing clinicians (physicians and nurse practitioners), clinical support staff (nurses, medical assistants, physician assistants), patient care coordinators, and revenue cycle management team. The Director of Practice Management works as a business partner to the members of the executive leadership team to ensure that the necessary processes and systems are implemented to meet the company's strategic operating plan. The Director of Practice Management is responsible for implementing efficient and effective clinical workflows that include patient care coordination to support our concierge patients.

Primary Responsibilities:

• Works collaboratively to implement the clinical operations goals as assigned by the executive leadership team.
• Develops and constantly analyzes the clinical operating frameworks for both the clinical services team, clinical support team, patient care coordinators, and revenue cycle management team.
• Works with the executive leadership team to establish and implement short- and long-term goals, objectives and policies leveraging Six Sigma principles with measurable OKRs and KPIs.
• Works with the executive leadership team to identify system and program inefficiencies.
• Works with the executive leadership team to create and develop avenues of organizational communication.
• Ensures the clinical operations are fully supported through constructive oversight and feedback on a daily, weekly, monthly, quarterly and annual basis using electronic and in-person communication and digital collaboration tools.
• Effectively establishes and maintain collaborative working relationships with the clinical provider staff (FTEs and contractors) to achieve increased provider satisfaction, retention and participation.
• Ensures that the organization's financial systems, budgets, and management reporting processes are built and managed to support the clinical organization's growth and revenue expansion.
• Integrates data analytics and measurement protocols/reporting for clinical quality and compliance standards to support the clinical organization's growth and expansion.
• Mentors and supervises direct reports to insure they have the tools and resources needed to partner efficiently with each other and manage patient care.
• Provides weekly, quarterly, and annual reporting metrics which focus on clinical efficiency, clinical outcomes, patient satisfaction (NPS scores), and clinical operations ROI to the overall business. Education and Experience
• Master's degree in Health Care Administration or Business Administration
• Must have 5+ years of management level experience in clinical operations
• Must have experience working within a growing medical practice that has patients in multiple states and countries.
• Must have medical licensure and credentialing knowledge
• Must have medical malpractice insurance knowledge
• Must have revenue cycle management and medical billing knowledge with one or more of the following areas of patient reimbursement: concierge self-pay, Medicare, Medicaid, and commercial insurance
• Must have thorough operating knowledge of EMR (preferably EPIC) and payment clearinghouse platforms
• Must have clinical operations knowledge affiliated with one or more the following; critical care rehabilitation, chronic care health management, longevity, functional health, and concierge medicine
• Working knowledge of state and federal medical compliance laws and regulations
• Working knowledge of financial management/accounting software platforms
• Working experience in telehealth operations is highly desired
• Working knowledge of patient management software platforms and mobile applications is highly desired Benefits & Perks We offer a highly competitive and comprehensive compensation package, including: Full medical, dental, and vision insurance 401(k) with employer contribution Generous paid time off and paid holidays Onsite gym, wellness amenities, and private staff lounge Access to advanced health, longevity, and performance tools within the practice Professional development and leadership growth opportunities Modern, wellness-focused workspace in Beverly Hills Opportunity to help shape one of the most innovative concierge medical programs in the world Compensation Compensation is highly competitive and commensurate with experience, leadership level, and clinical credentials.

How to Apply

MUST ATTACH A COVER LETTER

explaining your interest in the role and why you would be a valuable addition to our team. Applicants who do not submit a cover letter will not be considered.

Job Type:

Full-time Pay:

From $108,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Family leave Health insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): On a scale of 1-10, how tech savvy would you say you are? What is your compensation request? Please confirm that you will provide a cover letter with your application. How many years of management experience do you have? How effective are you at managing people and teams?

Education:

Bachelor's (Preferred) Ability to

Commute:

Beverly Hills, CA 90210 (Required)

Work Location:

In person