Membership Sales Rep (TSA)

Thank you for your interest in becoming part of the HOTWORX, Surf City, NC team.

Trainer Sales Associate Mission:

To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members. Strive to reach monthly membership and retail goals. Eager to talk to others about our studio. Help plan monthly events and working with other businesses in the community. Assist with social media content.

TSA In Studio Work Hours:

Hours may vary week to week. Studio staffed hours are Monday-Friday 9am-6pm and Saturday 9am-2pm, Closed Sundays. There could be promotional events outside the studio throughout the year.

Initial and Required Training & Certifications:

Training to be completed within 2 weeks of start date. This will require 3-4 hours per day, 4-5 days per week . Week 1 will be online training, Week 2 will be on the floor shadowing the manager and the manager shadowing you.

• Complete HOTWORX Certification. Repeat once annually as a refresher.
• Maintain active CPR, AED and First Aid certification at all times.
• Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management.
• Participate in any team or corporate trainings including webinars as assigned by general manager.

Basic Duties & Responsibilities:

• Estimate approximately 15-25 hours per week unless otherwise noted by management. Always use the time clock provided to account for all work hours.
• Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
• Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites!
• Follow general cleaning and maintenance checklists and guides as assigned by management.
• Complete all daily open/closing procedures and checklists for each shift.

Customer Relations, Training and Other Duties:

Ensure that members understand how to use the Burn Off App

• Make every member feels special and keep them motivated for their workouts
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals.
• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
• Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.

Marketing & Prospecting Duties:

(we will train all of this!)

• Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 10 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.
• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc.
• Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic.

Personal Minimum Prospecting Requirements are as follows: Generate a minimum of 5 new guests per month through guest pass program Enroll a minimum of 10 new Members each month (50% or higher closing %) Try to generate a minimum of 5 new guests per month through the Ambassador Program Goal to secure 10 new guest (red) appointments each week Participate in distribution of 500 guest passes per month, per studio Base wage is $12 per hour (through training period) + bonuses and commission which could be substantial and are based on performance. Pay increase based on performance after training. Benefits are not available at this time. Flexible schedule.

NOTICE:

This job description is in no way a contract for employment. Employment may be terminated at any time within state labor laws for failure to perform the duties outlined in this job description.

Job Type:

Part-time Pay:

$12.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): What is your experience reaching goals in previous employment? Are you able and willing to work Saturdays?

Experience:

sales: 1 year (Preferred)

Work Location:

In person