Position Summary Under the supervision of the Manager of Enterprise Data Services, the Enterprise Application Administrator will be responsible for the efficient and accurate operations of the college's Enterprise Recourse Planning (ERP) applications. The Enterprise Application Administrator role will be the primary contact for most end user support, troubleshooting, problem solving, resolving known issues, is first level help desk for all tickets identifying an enterprise application, all access changes, and in many cases will serve as the subject-matter expert for application landscape and system integrations. The position will work closely with user departments to fill critical system analysis while maintaining numerous computer applications and integrations integrity. The position proactively monitors systems to ensure optimal, accurate operations and reports on systems that may need attention. Ensuring systems integration to promote data sharing is also a role of the application admin. The position will prioritize and work independently based on their understanding of the issues in play and the consequences of each issue. Essential Job Functions Analyzes data systems issues to improve computer systems and provides the EDS area staff and users with assistance solving ERP landscape related problems. Works closely with user departments to help optimize the use of the College's ERP systems, including addressing known issues and introducing new features and functionality. Researches and evaluates emerging functionality; recommends new solutions and develops subsequent costs estimates. Creates and modifies software programs processes to solve business problems related to the College systems. Coordinates with other College development resources to produce new solutions. Implements enhancements provided by ERP application landscape to streamline and improve end user experiences and how the college's data can be utilized. Executes responsibilities in accordance with applicable laws and the College's Policies, which include the Code of Ethics. Assists functional areas in developing best practice work instructions. Collaborates with process owners to ensure proper ERP configuration and utilization of standard elements and processes. Develops monitoring procedures to perform, ensuring applications & integrations work as expected. Configures the application systems to meet the needs of the organization. Monitors application systems performance to ensure proper operation and verifies database and data integrity. Troubleshoots and fixes day-to-day software problems, diagnosing and recommending resolutions for larger, ongoing software issues. Will work with each of the vendor support processes in order to Keep the applications up and running Address known issues with each application Learn about and implement newly developed features and functionality. This position supports the following enterprise applications including, but not limited to: Ellucian Colleague SaaS Colleague is primary ERP application of record for college's student records, course & course section records, programs of study, graduation records, financial records, purchasing records, budgeting, employee records, payroll records, and lifelong learning records. Ellucian Experience

• Interactive portal like product Ellucian Self Service
• Staff & Student interface for information & submissions Ellucian Insights
• Primary reporting application (shared with Institutional Research) Ellucian Journey
• Non-credit, lifelong learning, and workforce development Ellucian Smart Plan & Award
• Student program progress analysis Ellucian Intelligent Processes
• Workflows and eForms Ellucian Document Management
• Staff & Student eDocument storage Softdocs
• Document storage & eForms Payment gateways Will work with other I.

T. professionals when researching, costing, implementing, and supporting the ERP landscape applications and their connectivity. Develop forms and workflows to support the College's need to request data and retain digital forms. Performs other duties as assigned by the Manager of Enterprise Data Services. Requirements Associates degree in computer information systems with seven or more years' experience in computer programming and/or systems analysis and/or enterprise software applications, required. Bachelor's degree in computer information systems or related field with three or more years' experience in computer programming and/or systems analysis and/or enterprise software applications, preferred. Experience with Ellucian Colleague is preferred. Willing to provide occasional support after normal business hours and weekends as needed. Supplemental Information

KNOWLEDGE

Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Extensive knowledge of data processing, and/or enterprise software applications. Knowledge of MCCC's vision, mission, and values and a commitment to further its educational goals and strategic plans. Knowledge of standard installation and maintenance procedures for computer operations. Knowledge and proficiency in office technology skills including Microsoft products, virtual platforms, web browsers, and a willingness to learn and master new technologies as needed. Knowledge of grammar, punctuation, spelling and the correct usage of the English language.

SKILLS:

Proficient in Microsoft Office products (i.e. Excel, Word, Access, Outlook, Teams). Must be able to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Experience in the use of software development tools to code and debug application software, preferred. Experience in the development and implementation of standards, procedures, guidelines and documentation to support operational processes. Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work. Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies. Skill in diplomacy, tact and emotional intelligence required to develop positive relations. Skill in responding to public inquiries and internal requests with a high degree of professionalism. Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.

ABILITIES

Ability to determine software testing regimens and apply testing to new and existing software. Ability to tell when something is wrong or likely to go wrong; recognizing that a problem exists and having ability to identify the source and resolution of the problem(s). Ability to work independently and/or ability to collaborate within a team environment. Ability to explain complex issues tailored in a way that application users, management, and technical personnel will each understand. Ability to develop and implement standards, procedures, guidelines and documentation to support operational processes. Ability to interact and assist computer users of varying skill levels. Ability to understand configuration, installation, and computer maintenance guidelines. Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Ability to acquire knowledge of the principles and practices of a community college and skill in providing support to such activities. Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgment and initiative, and meet/exceed deadlines. Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently. Ability to work professionally with the public and serve as a representative of the College with discretion. Ability to effectively and professionally communicate and present ideas and concepts orally and in writing. Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts. Demonstrate organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines. Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities. Ability to type and enter data with speed and accuracy. Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations. Ability to identify and secure confidential information Ability to perform extensive research, compile complex data, and prepare accurate records and reports.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to communicate with others in person and on the telephone. Employee required to hear and distinguish normal sounds with some background noise. Employee must view and create written and electronic documents. The employee frequently is required to use hands, fingers,reach with hands and arms; and stoop, kneel, and crouch. The employee must occasionally lift and/or move objects of light to moderate weight of up to 25 pounds. While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is generally quiet and sometimes moderate.