Network Administrator

The purpose of this classification is to perform advanced technical work in maintaining local and wide area networks and to provide user support on hardware and software applications. The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Administers various computer network operating systems; monitors performance and capacity of systems for excessive loading problems, disk space utilization, and other operating problems; monitors and queries hubs, routers, and multiplexers to verify proper operation and analyze results. Provides "help desk" services to department and city employees in using computer systems. Controls network operations by establishing user accounts, security levels and access rights. Diagnoses, troubleshoots, and repairs problems on computer hardware, local area networks, databases, and printers; modifies the proper functioning of the central computer system and individual user units; performs system tests on a periodic basis; makes system modifications as needed; returns defective computer equipment to manufacturer for repair or replacement. Receives and unpacks new computer shipments and checks components against purchase orders; configures and delivers computer systems; installs computer hardware systems and peripherals; installs software and utility applications on computers and network servers; configures modems and software for dial-in access; sets up access to network systems for remote dial access. Installs and relocates cable drops and computer equipment due to changes in office space configurations. Adds, removes, and replaces hardware system components on network servers to increase capacity and efficiency; modifies software applications or network operating systems to remedy problems, add features or increase performance. Sets up and modifies database codes on department computer systems. Researches, evaluates, and recommends purchasing options and vendors for upgrading and replacing computer system components; compiles price quotations, prepares purchase requisitions and supporting documents. Monitors and verifies accuracy of automated backup systems on computers; performs system user file restorations as needed. Schedules archiving of system data; transfers records to permanent storage. Refers to on-line computer help, the Internet, computer manuals, technical documentation, blueprints, schematics, professional journals, and others in performing assigned job duties.

ADDITIONAL FUNCTIONS

Performs other related duties as required.

MINIMUM QUALIFICATIONS

Associate degree with course work emphasis in computer science; supplemented by three (3) years previous experience and/or training that includes computer network administration duties. Must possess and maintain a valid Florida driver's license.

COMMUNICATION COMPETENCIES

Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to establish and maintain harmonious working relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of and experience with the use of various software applications and functions including desktop publishing, spreadsheets, word processing, multi-media presentations, databases, mapping, graphics, flow charts, and other system software Knowledge of business letter writing and standard formats for typed materials Knowledge of correct English grammar and its usage Knowledge of local area network and telephone system cabling Ability to create and maintain detailed records Ability to provide timely and accurate responses to inquiries and requests Ability to communicate effectively in both a written and verbal manner with customers, subordinates, peers, upper management and public officials Ability and experience troubleshooting and resolving computer support issues Ability to establish and maintain effective working relationships with those contacted in the course of the work including vendors, contractors, community groups, outside agencies, public officials, City employees and management Ability to simultaneously and effectively handle multiple tasks, priorities and deadlines