Office Administrator- Walker Funeral Homes

Office Administrator- Walker Funeral Homes 216 Washington Street, Port Clinton, OH 43452 Full-time Full-time Landmark is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. As part of the Landmark Funeral Group, this position supports our operating partner, Walker Funeral Homes and Crematory , where this role will be based and contribute day-to-day. Every role at Walker Funeral Homes and Crematory , supports our mission of serving families with excellence. Our team members understand that the details matter—from the way we greet a guest to the way we prepare a service space. We value compassion, professionalism, reliability, and a calm presence. The Opportunity The Office Administrator is a key support role within partnering Funeral Home, working closely with Funeral Directors and Operations to ensure services are coordinated with accuracy, efficiency, and care. Building on foundational administrative responsibilities, this position is more deeply involved in managing the details behind each service—from documentation and coordination to supporting day-to-day operational needs. This role plays a critical part in ensuring everything is completed correctly and on time, allowing our team to deliver a seamless and compassionate experience for the families we serve. This is an ideal opportunity for someone who is detail-oriented, dependable, and takes pride in meaningful work. We're looking for someone who enjoys staying organized, following through, and supporting both families and internal teams during important moments. What You'll Do Funeral Director & Service Support Assist Funeral Directors with service coordination and follow-up tasks Support or fill in for Funeral Directors during the release of cremated remains, as appropriate Ensure timely completion of assigned responsibilities related to each service Records & Documentation Input and maintain accurate case information, including data required for death certificates (DCs) and follow-ups Contact physician offices to verify and obtain required information for death certificates Enter and manage case data in Passare, including vital records and service-related documentation Update and track case checklists to ensure all steps are completed accurately and on time Administrative & Operational Support Assist with document preparation, printing projects, and file organization Receive and distribute mail and packages Receive and process payments, ensuring accurate documentation in the management system Support general office coordination and administrative tasks as needed Professional Standards Uphold confidentiality and respect for sensitive information Maintain a polished, professional appearance Represent Landmark Funeral Group's commitment to dignity and service excellence What You Bring High school diploma or equivalent required 4+ years of administrative, operations, or customer service experience preferred Experience working in a detail-oriented or process-driven environment strongly preferred Strong organizational skills with the ability to manage multiple tasks and follow through to completion High level of accuracy and attention to detail, especially when handling documentation Comfortable using computer systems and entering data with precision (experience with case management or records systems is a plus) Strong communication skills, both verbal and written Ability to handle sensitive information with discretion and professionalism Dependable, proactive, and able to work both independently and as part of a team Ability to remain calm, organized, and professional in emotionally sensitive situations Why Join Us Be part of a mission-driven organization that values people and community Collaborative, supportive team environment Meaningful work that supports families and local communities Benefits 401(k) with 5% company match Medical, dental, and vision insurance Paid time off Employee discounts Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. QhW7Ru2Atj