Order Administrator

Job Title:

Order Support Specialist Job Description Join a dynamic team as an Order Support Specialist, where you will serve as the primary point of contact for customer inquiries and play a vital role in our digital transformation journey. Responsibilities Handle a high volume of inbound phone calls, transferring and routing customers to appropriate resources efficiently. Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling. Perform basic and minor order entry tasks during periods of lower call volume. Support the Order Support team during the Microsoft AX to D365 migration and related system transitions. Follow established processes while adapting to new tools and workflows introduced through the digital transformation. Maintain accuracy and attention to detail while working in multiple systems. Escalate issues appropriately to Order Support 2 or leadership when needed. Compile, create, and modify reports using database software and Microsoft Office applications. Administer various programs, projects, and processes under specific department requirements. Maintain confidentiality of information, achieving and maintaining quality and productivity standards. Essential Skills Minimum of 1 year of experience using Microsoft products. At least 1 year of experience in customer service or administrative roles. Confident phone presence with strong customer service orientation. Knowledge of office routines and general clerical procedures. Demonstrated keyboarding quality and efficiency with proofreading abilities. General math skills and ability to create electronic spreadsheets/database reports. Strong written and verbal communication skills. High accuracy in basic data entry. Ability to maintain confidentiality of information and materials. Additional Skills & Qualifications Experience supporting order management or customer service teams. Exposure to ERP, CRM, or order management systems. Experience working during system implementations or transitions. Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (not required). Work Environment The role is based in an in-office, team-oriented environment with working hours from 8:30 AM to 5:00 PM, with some flexibility on a case-by-case basis. You will work in a collaborative team setting with shared supervision and high interaction with customers, internal teams, and leadership. The environment is fast-paced, especially during system go-live periods, and offers structured training and hands-on support through a dedicated mentor. Job Type & Location This is a Contract position based out of Newberg, OR. Pay and Benefits The pay range for this position is $24.00 - $24.60/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newberg,OR.

Application Deadline This position is anticipated to close on Jun 2, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.