PFS Customer Service/Support Specialist - SC, Beaufort - Job

TITLE PFS

Customer Service/Support Specialist

ABOUT THE ORGANIZATION

Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C. Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers. Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.

POSITION PFS

Customer Service/Support Specialist

LOCATION

Beaufort Memorial Hospital

FULL-TIME/PART-TIME

Full-Time SHIFT Days

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

Job Summary The Patient Financial Services (PFS) Customer Service / Support Specialist serves as the primary point of contact for patients, guarantors, and third parties regarding billing, payments, and account inquiries. This role supports the healthcare revenue cycle by ensuring accurate communication, resolving account issues, and delivering a positive patient financial experience.

• Key Responsibilities
• Respond to inbound and outbound calls related to patient accounts, billing statements, and insurance claims
• Assist patients in person with billing questions, payment options, and account concerns
• Explain charges, insurance coverage, benefits, and patient financial responsibilities clearly
• Resolve billing discrepancies, payment issues, and account concerns
• Process payments and assist patients with setting up payment plans
• Update and maintain accurate patient account information in billing systems
• Ensure compliance with HIPAA and organizational policies
• Document all interactions thoroughly and accurately

POSITION REQUIREMENTS

Required Qualifications

• High school diploma or equivalent required
• 1-3 years of customer service experience (healthcare or billing preferred)
• Basic knowledge of medical billing, insurance processes, or revenue cycle operations
• Strong communication and problem-solving skills
• Proficiency with computers and standard office software
• Preferred Qualifications
• Experience with medical billing, coding, or insurance verification
• Familiarity with Medicare, Medicaid, and commercial insurance plans Key Skills & Competencies
• Excellent customer service and interpersonal skills
• Attention to detail and accuracy
• Ability to manage difficult conversations professionally
• Strong organizational and time management skills
• Commitment to confidentiality and ethical standards
• Accuracy of account documentation
• Productivity and call handling efficiency
• Work Environment
• Office setting within a healthcare organization
• May involve high call volumes, walk-in patients and emails

EOE STATEMENT

Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.