Practice Coordinator (Patient Services & Billing)

Practice Coordinator (Patient Services & Billing) Bala Cynwyd, PA 6 DAYS AGO 22550734 Summary Bala Cynwyd, PA In-Person $23.00 - $30.00 per Hour 3 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Full-Time Description Overview This role is a blend of front-desk operations, patient scheduling, billing and office operations support. The ideal candidate is someone who enjoys multitasking, thrives in a clinical setting, and is comfortable providing both outstanding patient experience and attention to detail to office operations. Key Responsibilities Front Desk & Scheduling Greet patients and create a welcoming, professional environment Check patients in/out and manage daily patient flow Verify and update patient demographic and insurance information at each visit Manage scheduling for psychiatric visits, ketamine/Spravato sessions, and follow-ups Monitor cancellations, waitlists, and appointment optimization Respond to phone calls, text messages, voicemails, and patient messages. Maintain a welcoming, confidential, and HIPAA-compliant front office environment Billing & Administrative Support Verify insurance eligibility, behavioral health benefits, and prior authorization requirements before each appointment Collect copays and outstanding balances; assist patients in understanding their balances Assist with prior authorization paperwork and benefit investigations Submit clean claims to commercial insurers, Medicare and more. Monitor claim status; follow up on denials, rejections, and underpayments in a timely manner Submit, track and follow-up on claims Maintain accurate patient records and documentation Track non-medical inventory levels; supply purchasing Qualifications Strong communication skills—professional, warm, and patient-focused Attention to detail and commitment to accuracy in financial transactions and recordkeeping Working knowledge of insurance verification, prior authorization, and claims submission processes Experienced with Google Business Suite (Docs, Sheets, Drive) Familiarity with EHR (Charm, Osmind etc), telehealth platforms, and scheduling systems Prior experience in a medical office or behavioral health setting preferred Experience with Spravato or ketamine clinics is a bonus Compensation & Benefits Full-time, weekday schedule. 9-5 $23-$30 hourly rate, based on experience Health insurance Paid time off (PTO) and paid holidays Why Join Our Team? Supportive, mission-driven environment Opportunities to grow as the clinic expands Meaningful work helping patients navigate evidence-based treatments for depression and anxiety Small, collaborative team with a focus on quality care Additional Details How To Identify Potential Job Scams

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