Product Manager

Job description Who you are 3+ years as a product manager shipping production code with engineering teams Experience with payments, payroll, billing, or another money-movement product where bugs have real financial consequences A track record building tools for internal users like finance, operations, T&S, or similar Comfortable reasoning across systems with many inputs and dependencies (KYC, tax forms, IP data, device fingerprints, project allocations, audit logs) Data-informed and action-oriented. You use precision/recall, payout error rates, and on-call volume to prioritize, and you move quickly once the signal is clear Background in trust & safety, fraud detection, identity verification, or risk operations Familiarity with Cinder, Persona, Stripe Connect, or similar infrastructure Experience at a marketplace, gig platform, or human-data company Exposure to AI/ML data pipelines or annotation workflows What the job involves Handshake AI matches domain experts with leading AI companies to train frontier models We're hiring a Product Manager for our Pay & Safety squad to own how we pay our fellows and how we keep our marketplace trustworthy Tens of thousands of fellows rely on HAI to pay them accurately and on time every week The Pay team has built the foundation, including admin-managed payroll, referrals at scale, and incentives tied to pipeline stage, but the surface area is growing faster than the team can keep up with You'll own the roadmap for what's next, including withholding tax compliance, off-platform time tracking, in-product adjustments, international payouts, and securing payroll against fraud You'll also lead the team's expansion into Trust & Safety. Fraud detection at HAI today is largely manual Operators run queries by hand and react after customers flag bad actors. The gap costs us millions of dollars per month between payouts to fraudsters, false-positive churn, and lost revenue. Your job is to move detection from reactive to proactive: ingest the relevant risk and trust signals, build the system that acts on them, and give operators tooling that replaces the manual work they do today You'll be part of a cross-functional squad with engineers and designers, working closely with Operations, Finance, T&S, and Growth Pay platform. The roadmap for accurate, on-time pay. Active areas include payroll automation (replacing the Hex workflow with the admin dashboard), withholding tax support, in-product adjustments and incentives v2, off-platform time tracking for Otter and Moose, and HAI international payouts Trust & Safety platform. Build out HAI's proactive fraud detection system. This covers ingesting 50+ risk and 10+ trust signals (in Cinder and internally), launching a Fraud Center, guided PII verification flows by risk level, automated actioning, and IP/VPN/persona improvements Operator tooling for Pay & Safety. Our team currently fields pay disputes and runs fraud queries manually. Your job is to build the dashboards, status systems, and self-serve flows that reduce that work Goals and metrics.

Define and track targets including:

% of payouts executed without manual adjustment, weekly withholding tax exposure, monthly referrals, customer-flagged fraud rate, fraud detection recall and precision, median time to verify, and % of verifications automated Cross-functional partnership. Work with Finance on payroll and tax, with T&S on signals and policy, with Growth on referrals GTM, and with sibling squads where workflows overlap

Benefits Health Insurance:

Comprehensive medical , dental, and vision coverage Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees. LGTBQ+ coverage: All medical plans cover transgender services.

Mental health:

Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.

Tax savings:

Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses. Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage. 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.

Equity:

Our equity program includes grants at hire, refresher grants after two years of tenure, and grants alongside promotions.

Financial management:

Handshake partners to provide free professional financial planning services. Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs

Sabbatical:

Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests Keywords product-manager payroll-management billing-and-invoicing invoicing maintenance-repair-and-operations-mro know-your-customer-kyc intellectual-property audits payouts errors-omissions-e-o environment-health-and-safety-hsse fraud-detection-and-prevention identity-proofing cinder stripe stripe-connect artificial-intelligence machine-learning data-pipeline time-and-attendance tax-withholdings compliance tax-compliance time-tracking react-js hex_2 workflow personally-identifiable-information-pii ip-vpn vpn go-to-market-gtm-strategy health-insurance mental-health health-promotion-recreation-wellness-benefits social-content-and-apps employee-assistance counseling-employee-assistance-programs-eaps tax-savings health-care disability-insurance life-insurance 401k sep-ira-401k retirement-savings-401-k training-and-development professional-development career-development training-certification coaching-mentoring youth-organizations-resources employee-resource-groups-ergs group-leaders flexible-time-off holidays-seasonal-events dating-personals ashby