Product Support Manager 251 West Barclay Drive, Sisters, OR 97759 $57,000
- $92,000 a year
- Full-time $57,000
- $92,000 a year
- Full-time Product Support Manager Full-Time | In-Office | Sisters, Oregon We are seeking a highly skilled, hands-on Product Support Manager with experience or familiarity in C#/.
NET environments to lead customer support, technical troubleshooting, software coordination, service operations, and internal workflow for our growing company. This position is ideal for someone who enjoys troubleshooting complex technical issues, working with both hardware and software systems, and supporting real-world customer environments. The role combines technical support, embedded systems diagnostics, system analysis, customer communication, and collaboration with engineering teams. The ideal candidate is calm under pressure, methodical in troubleshooting, technically curious, and comfortable working independently in a fast-paced environment. Role Responsibilities Lead daily product support and technical service operations Diagnose and resolve product issues involving Linux operating systems, Microsoft environments, and ARM/embedded hardware platforms Perform command-line troubleshooting, log analysis, system configuration, and hardware/software diagnostics Support firmware updates, device provisioning, and embedded system behavior Collaborate with engineering teams during testing, deployment, product releases, and escalations Participate in software development and release processes by identifying defects, validating fixes, and supporting regression testing Reproduce customer-reported issues through hands-on testing and system analysis Guide customers through technical troubleshooting workflows clearly and professionally Document issues, resolutions, troubleshooting procedures, and recurring product behaviors Maintain organized records within support ticketing systems and internal documentation platforms Provide feedback to engineering regarding recurring issues, usability improvements, and customer impact Help improve internal support systems, workflows, and operational efficiency Required Qualifications Strong Linux experience including command-line interface (CLI), logs, services, permissions, and networking Working knowledge of Microsoft Windows environments and system administration basics Experience supporting ARM-based or embedded hardware systems Experience or familiarity with C#/.NET software environments Understanding of networking fundamentals including TCP/IP, DHCP, DNS, and routing Ability to analyze system logs, diagnostics, and hardware behavior Strong troubleshooting methodology and structured problem-solving skills Excellent written and verbal communication skills Ability to explain technical issues clearly to both technical and non-technical users Ability to work independently with strong organization and follow-through Leadership or management experience preferred Preferred Experience Embedded systems, IoT devices, or industrial hardware environments UpCore modules or similar embedded computing platforms Serial consoles, UART, SSH, and remote debugging tools Firmware flashing tools and bootloader environments Bash, Python, or other scripting experience Jira, Zendesk, Freshdesk, or similar ticketing systems Hardware interfaces such as USB, GPIO, sensors, relays, or CAN systems Supporting field technicians or remote customer environments Ideal Candidate Profile We are looking for someone who is: calm, methodical, and structured in troubleshooting comfortable working independently without constant supervision able to move between hardware and software problem-solving patient and professional with customers curious and willing to investigate technical issues deeply reliable, organized, and documentation-focused comfortable with hands-on testing and issue reproduction Compensation Competitive compensation based on experience and qualifications. Please include a brief summary of your Linux, embedded systems, C#/.NET, technical support, or hardware/software troubleshooting experience when applying.
Pay:
$57,000.00
00 per year
Work Location:
In person
