Ramp Agent (Temporary)

Salary $22.24 Hourly Location 12888-B Highway 6 South Sugar Land, TX Job Type Temporary Job Number 2400297 Department Airport Opening Date 05/14/2026 Closing Date 5/28/2026 5:00 PM Central The City of Sugar Land is seeking a temporary Ramp Agent at the Sugar Land Regional Airport . This position is anticipated to begin in June and continue through October. Please note that this timeline is an estimate and may be adjusted at any time during the duration of the assignment. Why Should You Join Our Team? Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Ramp Agents a starting salary of $22.24 per hour.

Our City Mission :

WE ARE TRAILBLAZERS!

Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee Values :

Our values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture! We follow the

BLAZE Values:

Bold :

We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

Loyal :

We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

Adaptable :

We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

Zealous :

We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

Empowered :

We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences. We are TrailBLAZErs! About the City of Sugar Land The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine. Are we the right fit for YOU?

Ask yourself:

Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Do you have a passion for aviation? If so, please consider applying for the Ramp Agent position today! As a Ramp Agent you will: Marshal arriving and departing aircraft safely on the ramp and properly place and remove chocks to ensure safe ground operations. Greet flight crews and passengers upon arrival and departure and ensure the FBO Standard of Service is followed. Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner

• make the customer feel at home.

Provide concierge-style customer services; special requests made by customers needing assistance. Assist passengers with luggage and valet vehicles as needed. Have rental cars, valets, limos staged on the ramp to meet aircraft Assist with catering, coffee, ice and papers on aircraft. Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours. Communicate effectively over the two-way radio using aviation terminology at the same time. Communicate with Line Crew and ASR's for accurate, optimal service. Help maintain the airport shuttle; including transporting flight crews to hotels, washing, detailing, maintaining interior appearance. Cleaning will be done at the wash rack, supplies will be supplied; fueling will be at the fuel farm and recorded.

Maintain customer amenity areas:

Oversee storage room and the mail room; oversee that the catering room and FBO kitchen are clean and orderly; monitor complimentary newspapers.

Ramp security:

grant gate access to customers that require ramp access and escort to their aircraft. Resolve customer questions and/or complaints and assist with trade shows and special events as required. Perform any other duties and responsibilities as directed by the Line Supervisors, Customer Experience Manager or Airport Management.

Formal Education:

High school diploma or GED.

Relatable Work Experience:

One year of previous experience in customer relations Fixed Based Operator (FBO) experience is preferred. Training (License and/or Certification): Valid Texas Drivers License This position is anticipated to begin in June and continue through October. Please note that this timeline is an estimate and may be adjusted at any time during the duration of the assignment. The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations. Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation. The City of Sugar Land is an equal Opportunity employer.

CITY OF SUGAR

LAND's

OVERVIEW OF EMPLOYEE BENEFITS

Texas Municipal Retirement System (TMRS) Employee contribution: 7% City matches 2:1 with 5-year vesting

Retirement Eligibility:

1) Age 60 + vested; or 2) 20 years of service, any age

HOLIDAYS

The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday, firefighters will receive September 11th, Patriot Day, as a fixed holiday.

VACATION

• Other than Public Safety 0
• 2nd Year 10 days per year 3
• 10 Years 15 days per year 11+ Years 20 days per year

VACATION

• Public Safety First Year 10 days per year 2-10 Years 15 days per year 11+ Years 20 days per year

SICK LEAVE

• Other than Firefighters 8 hours per month, to a maximum of 1,040 hours

SICK LEAVE

• Shift Firefighters 12 hours per month, to a maximum of 1,456 hours

SICK LEAVE INCENTIVE PROGRAM

Annual conversion of sick leave to vacation Sick Days Used from 01/01 to 12/ 31 Eligible Sick Days for Conversion 1 day or less taken 3 days Up to 2 ½ days 2 days More than 2 ½ days and up to 4 days 1 day More than 4 days 0 day

LONGEVITY PAY

After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December. 125 CAFETERIA PLAN Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.

GROUP HEALTH & DENTAL

The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered. Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE + Spouse $346.60 $144.55 $96.48 EE + Child(ren) $257.51 $106.09 $66.79 EE + Family $454.39 $202.24 $141.00 Dental

DPPO DHMO

Employee Only $7.35 $3.14 EE + Spouse $18.49 $5.89 EE + Child(ren) $17.90 $8.45 EE + Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE + Spouse $18.49 EE + Child(ren) $17.90 EE + Family $31.41 VISION

CARE PLAN

Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.

AFLAC PLANS

Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.) BASIC LIFE and AD&D The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.

LONG TERM DISABILITY

The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.

SUPPLEMENTAL

LIFE and AD&D Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).

SHORT TERM DISABILITY

This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either

Option A:

a 30-calendar day elimination period; or

Option B :

a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.

PRE-PAID LEGAL PLAN

Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. ( Employee must contact representative directly for rates and enrollment.)

DEFERRED COMPENSATION

Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500 and $6,500 for age 50 + catch-up.

CREDIT UNIONS

Houston Federal Credit Union:

(866)

OUR-HFCU

Brazos Valley Schools Credit Union:

(855) 391-2149 EMPLOYEE

ASSISTANCE

The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822.

Registration code:

AWP-COSL-3822