Receptionist/Info Clerk/Technical Assistant

Statement of Purpose:

To receive visitors and patients, ascertain their needs and direct them accordingly; to answer telephones, make appointments and perform related clerical duties. Assist the technologists with tasks and duties related to patient care, primarily in the MRI department.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES

Performs some or all of the following duties:

As Receptionist:

Greets visitors and patients; determines their needs; checks appointments and directs or escorts to proper person, office or department. Assists other outsiders to appropriate locations Transcribes paper orders into Epic appropriately Makes appointments and gives routine instructions to patients when necessary, obtains all required information or patient history prior to appointment. Informs other departments of special arrangements/procedures when necessary. Inputs patient charge information for billing purposes.

As Information Clerk:

Maintains necessary files. Answers questions on patient's locations, condition and progress and general questions relating to hospital services. Notes test date and sends charge information to business office. Requests information or test results from other departments or hospital and keeps necessary records. May audit results for trends. Obtains authorizations on required exams and verifies that it is for the appropriate exam Registers patients and collects co-pays when appropriate. As a Technical Assistant Greet patients, performs basic patient care and transporting to and from the imaging department Appropriately screens patients and/or support staff for allergies and contraindications (i.e., metallic objects, surgical implants, foreign bodies, pacemaker/defibrillator) Follow technologist's instructions regarding tasks to be performed during daily operations Assist with stocking of supplies within the department Assists in other areas of the medical imaging department as necessary Maintains and assists with necessary paperwork as requested by the technologist Performs a variety of clerical duties such as typing, cross-indexing, files and retrieves records; posts data, compiles and types reports, sorts and distributes mail, delivers messages, etc. Receives and transmits messages. Arranges paging of Hospital Staff if necessary. Answers questions and gives information directly or by telephone. May develop and process files and assist technologists with patients when necessary. Operates and makes minor adjustments and repairs to business machines. Participates with hospital wide and departmental TQM programs. Responsible for identifying any opportunities for improvement and communicating to departmental teams. Demonstrates proficient use of Epic, PACS System, Pacs Cube, PowerShare and MyPath.

DEMONSTRATED BEHAVIORS

Demonstrates and exemplifies Code of Conduct and Ethical Behavior by: a) Considering first the well-being of the patient. b) Conducting all interactions with patients, visitors, employees, physicians, volunteers, healthcare providers or any other individuals in a courteous, honest, and respectful manner. c) Demonstrating ethical and professional behavior at all times. d) Refraining from conduct that may reasonably be considered offensive to others or disruptive to the workplace or patient care. Offensive conduct may be written, oral, or behavioral. Assumes responsibility for own professional growth and development as demonstrated by attendance at continuing education and in-service programs. Meets mandatory in-service requirements. All employees are responsible for providing excellent customer service through words and actions that support our commitment to caring and quality. All employees are responsible for creating a culture of employee and patient safety and for ensuring the highest quality of care for patients throughout Jones Memorial Hospital. Arrives for work on time and as scheduled. Is knowledgeable and practices safely using infection control, universal precaution and safety protocols. Uses appropriate universal precautions, infection control practices, along with proper lifting and transfer techniques to promote patient and employee safety. Is knowledgeable and complies with hospital policies and procedures. May assist in the promotion of our institution and profession by participation in hospital promotion and health fair activities. Performs other duties as requested within the scope of applicable licensure, abilities and policies. When Staffing needs dictate, may work an alternate shift or be scheduled to work on an on-call basis. Employees scheduled on call must report within 30 minutes of receiving a call. If applicable, demonstrates knowledge and skills necessary to provide care appropriate to all ages of patients; infants, children, adults, geriatrics as well as special population needs, as documented by training and competency assessment.

EDUCATION

: High School or equivalency. Medical Terminology and Current BLS/CPR certification is preferred. Computer experience required.

EXPERIENCE

: Three months related experience, including computer skills, public contact and ability to multitask, healthcare field experience preferred. Demonstrates excellent organizational skills and effective communication, as well as excellent customer service skills.

CONTACTS

: Frequent contact with employees, patients, visitors, and public.

PHYSICAL DEMANDS

: Intermittent sitting, standing, and walking all day. Lifting and moving medium to heavy weight as needed.

WORKING CONDITIONS

: Office environment with Exposure to electromagnetic radiation, blood, body tissue or fluids. Subject to electrical and radiation hazards

Location:

Jones Memorial Hospital •

JMH.RADIOLOGY EXP

Schedule:

Full Time, Days