Repair Service Technical Writer

Back Repair Service Technical Writer#2017299

Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description Purpose of Position:

The Technical Writer is part of the Technical Safety & Regulatory Compliance organization and is responsible for research, preparation and documentation of all information necessary to release safety/non-compliance and emissions/environmental recalls to both dealers and vehicle owners. The Technical Writer coordinates with Investigations, Campaign Administration & Execution and Technical Service teams. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America.

Job Description:

Research existing service procedures and work with Technical Service Organization to define the most efficient methods to perform a recall repair.

Development and delivery of advanced communications and repair instructions for dealers.

Development of owner notification letters, including the review and delivery to the mailing provider.

Management of timing of communications and workload in coordination with the Campaign Administration Lead and Campaign Responsible (Program Manager) to meet regulatory and internal requirements.

Coordinate and oversee the time study to verify accuracy of the recall repair procedure, ensure that the required parts package is in accordance with the bill of materials, the service procedures are aligned with the recall repair, and the parts fit the vehicle as intended.

Verify new and existing special tools required for the recall repair procedure and coordinate usage of unique tools that may be required.

Respond to service questions relating to previously launched recalls by providing technical and diagnostic support to zone Technical Advisers and STAR Center dealer technical support personnel.

Deliver the documentation to TechCONNECT and communicate recall launch status to appropriate internal corporate personnel and external field personnel.

Develops, documents, and continuously improves recall execution processes and standard work. Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

A Bachelor's Degree in Business, Automotive Technology or other Technical degree from an accredited universityCertification by National Institute of Automotive Service Excellence (ASE) in some or all areas of automotive repairA minimum of 5 years experience in service or engineering support rolesThorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair proceduresResults-oriented with a track record of delivering in the presence of obstacles and sensitive topics (including litigation as applicable)Sets high expectations for self and others and drives accountability to meet commitmentsExcellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders while building and maintaining positive relationshipsHigh energy; able to work effectively in a high-pressure environment and manage multiple prioritiesProficient in Microsoft suite of products

Preferred Qualifications:

Ability to analyze and understand root cause, scope and consequence of vehicle issuesDiagnostic skills in technical subjects required for field supportExperience within Stellantis Engineering, Quality, Technical Service Operations, or ManufacturingUnderstanding of NHTSA, EPA and CARB government regulations Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits•Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage•ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs•because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood•including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving BackWe believe in investing in your future and your passions:

Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!

When you join us, you're not just building a career•you're joining a company that supports you, inside and outside of work. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.