Residential Plumber (Locally Owned)

Why Join? Top of the Market Pay and Commission. We are typically in the top 10% of total compensation in the area and provide uncapped opportunities to earn $150K+ in total compensation based on revenue and sales. Low on-call . Manageable rotations. Reasonable service area to reduce drive time. Ability to call customers first to talk through if emergency service is needed. Experienced, ex-techs as Managers. You won't report to someone who has no idea what it's like to be in the field. 100% Free Short-Term Disability. Never worry about something happening to you outside of work and it cripples your ability to earn. We pay 100% of short-term disability. Locally-owned, not private-equity. We aren't a large corporation that views everyone as a number. Our owner lives in the community and cares about investing back into the community. About Longacre Company We are building the best commercial/home services company in the state of Pennsylvania. Longacre has been helping property owners in the Southeast PA area for 100+ years. Currently, we are a one-stop hub for everything related to a property (electrical, plumbing, HVAC, kitchen/bath). Our Core Values 1. Customer First. Our customers depend on us to solve critical problems. We must keep their needs front and center in all we do. 2. Move with purpose. Speed matters. Getting back to someone today is better than tomorrow. We strive to solve our customer's problems quickly without compromising on quality. This doesn't mean that we work more after hours, longer days, or zip through jobs in 5 minutes. It means that we move urgently to be the best resource for our customers. 3. Be humble. We are honest when we don't know how to do something and we don't judge each other for being vulnerable. We aren't scared to ask questions, no matter our role in the company. 4. Strive for excellence. We care deeply about the quality of our services. We don't settle for good. We take end-to-end accountability for seeing our work through and delivering on our commitments. What you'll be doing

Diagnosing and Repairing Plumbing Systems:

Accurately diagnose issues with toilets, pipes, sump pumps, wells, etc.

Performing Regular Maintenance:

Conduct routine maintenance checks on plumbing equipment to ensure optimal functioning and efficiency, including cleaning, adjusting, and replacing parts as needed.

• Using ServiceTitan every day to record visits, present estimates to customers, and collect payment from customers.
• Participate in an on-call rotation that is after hours and on weekends. Our rotation is once every 5 weeks.

Providing Customer Service:

Offer excellent customer service by clearly explaining technical issues to homeowners, advising them on maintenance practices, and answering any questions they may have about their plumbing systems. What we are looking for

• At least 1 year of experience as a plumbing residential technician.
• Experience using flat-rate and offering upfront estimates to customers.
• Passion for your craft and the desire to be a part of a company that wants to be the best home services provider in the state.
• Valid PA driver's license
• High school diploma or equivalent; vocational training or certification in plumbing
• Excellent communication skills with customers and teammates.
• Problem-solving ability to make decisions under pressure to ensure client satisfaction.
• Results-oriented mindset with a focus on continuous improvement Preferred Qualifications (these are a bonus, not a requirement)
• Experience with water treatment/water softeners.
• Experience with tankless water heaters
• Previously used ServiceTitan. We may not be a fit if:
• You've only done new construction/bid work.
• You aren't very comfortable with technology or using an ipad every day.

You don't have to be a pro at it but you need to be willing to learn/use it.

Pay:

$30.00 - $45.00 per hour

Benefits:

401(k) Company truck Dental insurance Fuel card Health insurance Paid time off Vision insurance Application Question(s): Do you have experience using flat-rate/presenting quotes to customers?

Experience:

Residential Plumbing :

1 year (Required)

Work Location:

In person