Resort Guest Experience Supervisor - Onsite Housing Available

Resort Guest Experience Supervisor

• Onsite Housing Available 3.0 3.0 out of 5 stars Grand Marais, MN 55604 $18
• $21 an hour
• Full-time Gunflint Lodge & Outfitters 27 reviews $18
• $21 an hour
• Full-time Looking for an opportunity to pair the career opportunity you need with the adventurous lifestyle you love?

Join the premier wilderness lodge and outfitter in northern Minnesota and live, work, and play in the Minnesota Northwoods, just steps away from the legendary Boundary Waters in the heart of the Superior National Forest. Gunflint Lodge is located 45 miles up the Gunflint Trail from Grand Marais, Minnesota, our nearest town. We are surrounded by over 1 million acres of wilderness in the Superior National Forest. Guests come from all over the world to relax, fish, swim, canoe, and explore in the Northwoods atmosphere. About Us Gunflint Lodge & Outfitters is a legendary Northwoods wilderness resort located on the edge of the Boundary Waters Canoe Area. For 100 years we have served guests seeking outstanding dining, wilderness adventures, weddings, retreats, and seasonal events. About the Role We're seeking a Guest Experience Supervisor to lead our Front Desk / Vacation Concierge team and help drive an elevated, personalized guest experience. This position plays a key role in welcoming guests, proactively planning their stays, upselling activities and experiences, and supporting revenue management. You'll lead our dedicated front desk staff and help merchandise and sell our goods in our boutique gift shop. This is a year-round, on-site supervisory role ideal for someone who loves hospitality, planning, and helping guests create unforgettable vacations in the Northwoods. What You'll Do Lead and mentor our Vacation Concierge/front desk team Support revenue management tasks such as pricing, pacing awareness, availability adjustments, and OTA listings Communicate proactively with upcoming guests to help plan activities, rentals, and dining Upsell seasonal activities, guided naturalist programs, gift baskets, and package enhancements Oversee check-in/check-out, concierge support, and guest recovery when needed Ensure exceptional service from booking through checkout Purchase, inventory, style and upkeep our boutique gift shop What We're Looking For Hospitality or guest service leadership experience Sales and event management experience Strong communication and organizational skills Commitment to creating lifetime memories and experiences for guests Comfortable with upselling and helping guests customize their stays Familiarity with reservations systems and OTAs Experience with retail sales and POS systems Positive, team-oriented attitude Ability to work weekends and holiday periods Appreciation for wilderness hospitality and the Gunflint Trail Compensation & Benefits Seasonal and performance bonus pay available Discounted onsite housing available Discounts on lodging, dining, retail, and activities 401(k) with company contribution (eligible after one year) Vacation bank award (eligible after one year)

PTO & ESST

Career growth opportunities in a year-round resort environment How to Apply Submit your resume and a brief note explaining why you'd be a great fit for the Guest Experience & Events team at Gunflint Lodge & Outfitters or apply online at gunflint.com/employment.

Job Type:

Full-time Pay:

$18.00

• $21.

00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Ability to

Commute:

Grand Marais, MN 55604 (Required) Ability to

Relocate:

Grand Marais, MN 55604: Relocate before starting work (Required)

Work Location:

In person