Sales & Account Management Mission

Our Sales & Account Management team is committed to building lasting customer partnerships, identifying opportunities for growth, and delivering innovative packaging solutions that create value for our customers and CCL. Through market knowledge, collaboration, and strong account leadership, we drive sustainable and profitable growth while positioning CCL as a trusted partner in the marketplace.

Position Summary

The National Account Manager is responsible for developing and growing strategic customer relationships while identifying new product and business opportunities within assigned accounts. This role develops and executes account strategies, communicates market trends and product innovations, and partners across CCL functions to deliver solutions that meet customer needs and support sustainable, profitable sales growth.

Key Responsibilities Develop and execute strategic account plans to achieve sales, growth, and profitability objectives

Build strong relationships and effectively penetrate customer organizations at multiple levels

Identify opportunities to expand existing business and increase market share

Prioritize account opportunities based on growth potential, customer needs, and profitability

Develop and communicate compelling value propositions that position CCL as a preferred packaging partner

Maintain awareness of customer, industry, market, and end-user trends and communicate relevant insights throughout the organization

Introduce customers to new product developments, innovations, capabilities, and solutions

Lead the commercialization and implementation of new business awards

Partner cross-functionally with Customer Service, Graphics, Technical, Operations, and other internal teams to meet customer requirements

Coordinate internal resources and activities necessary to successfully support assigned accounts

Maintain effective communication regarding customer needs, pricing, business opportunities, and account activity

Manage customer relationships in accordance with company policies, procedures, and business practices

Drive sustainable and profitable sales growth while supporting long-term customer retention Core Competencies Strategic account management and relationship building

Excellent verbal, written, presentation, and negotiation skills

Ability to influence and lead across multiple levels of an organization

Strong planning, organization, and prioritization skills

Ability to manage multiple projects and customer priorities simultaneously

Collaborative approach to cross-functional problem-solving

Self-directed and capable of working effectively with limited supervision

Customer-focused with a strong understanding of value-based selling Qualifications Experience in sales, national account management, business development, or a related customer-facing role

Demonstrated ability to develop and grow strategic customer relationships

Strong financial and commercial understanding

Ability to develop and execute account strategies that support sales and profitability goals

Strong interpersonal skills with the ability to build effective relationships internally and externally

Ability to work independently and manage responsibilities in a remote or field-based environment Preferred Experience Experience within packaging, labels, printing, consumer products, or a related manufacturing industry

Experience managing large, complex, or national customer accounts

Experience working within a cross-functional manufacturing organization

Knowledge of product commercialization and new-product introduction processes Scope & Decision-Making

This position manages diverse and complex customer and business activities requiring significant planning, coordination, and cross-functional leadership. The National Account Manager may lead and coordinate the work of employees and functional resources who do not directly report to the position and is expected to manage account priorities and activities over monthly and quarterly business cycles.

Work Environment

Combination of remote/office work, customer interaction, and visits to manufacturing locations as required. Travel may be necessary to support customer relationships, business development activities, and internal collaboration. CCL Ind. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.